DTC Community Specialist, MS NOW

Job Description

Reporting to the Director of Community, the Community Specialist will oversee community engagement strategy and day-to-day operations across the MS NOW platform. This role requires substantial independent judgment and discretion in managing member interactions, interpreting and applying community standards, and shaping the overall member experience. The Community Specialist will play a key role in establishing the tone, culture, and engagement approach for the MS NOW membership community.

Responsibilities

• Oversee daily community engagement strategy across comments, discussions, and member groups to foster a constructive and inclusive environment
• Independently manage member interactions, facilitate thoughtful discussion, and maintain a consistent community voice aligned with brand standards
• Develop and execute community programming initiatives, including prompts, discussions, AMAs, watch events, and live engagement experiences
• Lead real-time community engagement efforts during major news events and high-visibility moments, exercising discretion in sensitive situations
• Interpret and apply community guidelines to complex or ambiguous moderation issues, making independent decisions and escalating matters when appropriate
• Manage moderation workflows and partner with third-party vendors to optimize tools, processes, and enforcement standards
• Identify emerging community trends, sentiment patterns, and engagement opportunities, and provide recommendations to editorial, product, and audience teams
• Develop strategies to identify, cultivate, and retain highly engaged members and community advocates
• Analyze engagement metrics and prepare summaries, insights, and recommendations for the Director of Community and broader DTC leadership
• Recommend and implement improvements to community operations, workflows, onboarding materials, and governance practices
• Collaborate cross-functionally with editorial, product, audience, and customer support teams to support broader membership and engagement goals

Qualifications

• 3+ years of progressively responsible experience in community management, audience engagement, moderation strategy, digital media, or related fields
• Demonstrated ability to exercise sound independent judgment and discretion in fast-moving or sensitive situations
• Strong written communication skills with the ability to engage diverse audiences in a thoughtful, professional, and brand-aligned manner
• Experience developing and managing community engagement initiatives, live programming, or operational workflows within a digital or membership-based environment
• Ability to analyze engagement trends, synthesize community feedback, and provide actionable recommendations to cross-functional stakeholders and leadership
• Proven ability to operate independently, manage competing priorities, and adapt in a dynamic, real-time news environment
• Experience interpreting and applying community guidelines, policies, or moderation standards in nuanced situations

Desired Qualifications

• Experience with community platforms, moderation systems, analytics tools, or audience engagement technologies preferred
• Interest in news, media, politics, and civic engagement strongly preferred

Additional Job Requirements

• Must be willing to work in New York, NY.
• Must have unrestricted work authorization to work in the United States.

Benefits

• Salary Range: $90,000 - $115,000
• Company-sponsored benefits include medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.

Additional Information

• This position is eligible for company sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.
• Actual compensation will be based on factors such as the candidate's skills, qualifications, experience, and location and may include additional forms of compensation and benefits such as health insurance, retirement plans, paid time off, etc.
• Versant Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Versant via-email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from Versant's Talent Acquisition team will be deemed the sole property of Versant. No fee will be paid in the event the candidate is hired by Versant as a result of the referral or through other means.