DT Site Support Specialist Chicago Heights (F/M/X)

About the role

• Our End-User Services team is integrated in the Digital Technology (DT) department.
• You will ensure the robustness, scalability, and efficiency of IT support services at our sites by managing technical issues, maintaining IT infrastructure, and supporting end-users.
• You will be accountable for:
• Troubleshooting and resolving technical issues to minimize downtime and disruption.
• Supporting end-users with technical assistance and training on IT tools and systems.
• Monitoring IT systems to identify and address potential issues proactively.
• Collaborating with regional and global IT teams to provide local implementation activities for IT projects and initiatives.
• Assisting with assuring compliance with IT policies, security standards, and operational procedures in the local environment.
• Documenting local support requests, solutions, and infrastructure configurations for future reference.
• Staying updated on emerging IT technologies and recommending improvements for the site.

About you

• Relevant education degree or equivalent in Information Technology, Computer Science, or a comparable field.
• Relevant work experience in IT Support or Site IT Operations.
• Competencies:
• Expert in providing technical support for IT infrastructure and digital technology services at the site level to ensure seamless operations and minimal downtime.
• Deep knowledge of ITIL processes, as well as maintaining hardware, software, and networking components to address and resolve user issues efficiently.
• Extensive expertise in managing site-specific IT systems, including servers, end-user devices, and network equipment, to support local business functions.
• Experienced in collaborating with global IT teams to implement and support site-level technology solutions aligned with organizational goals.

• Behaviors:
• Proactive in identifying and resolving IT issues to enhance user experience.
• Adaptable to site-specific IT challenges and evolving technology needs.
• Collaborative mindset to work effectively with IT teams, vendors, and end-users.
• Problem-solving approach to address technical challenges with practical solutions.

About the pay

We offer a permanent contract based on hybrid working mode.

About the benefits

• Solvay Cares program: minimum of 16 weeks of parenting leave for all employees and package with healthcare, disability and life insurance coverage.
• Prioritization of well-being: work-life balance promotion, flexible approach to work part-time or hybrid work arrangements (depending on the type of job), employee assistance program with access to physical and psychological support.
• Professional development: prioritization of internal talents for career progression, access to a training platform, opportunities to join Employee Resource Groups (ERG) for experience sharing and mentorship and free language courses.