DSW Associate Store Manager

Essential Duties And Responsibilities

• Elevate in-store experience by modeling Customer Experience Leader (CEL) behaviors and coaching associate behaviors to achieve store goals and Key Performance Indicators (KPI).
• Responds to customer and associate requests or feedback with a high sense of urgency.
• Ensures customers have a positive experience by maintaining DSW store standards.
• Completes all tasks related to daily open/close including store cleaning, recovery and maintenance standards.
• Review and communicate action plan to ensure all tasks are completed throughout the day/week/month.
• Improve metric-based goals by reviewing, understanding and clearly communicating daily/weekly/monthly progress.
• Increase sales by leveraging inventory reports to maximize productivity and merchandise presentations on the sales floor.
• Ensures execution of processes related to audits, donations, transfers, mismates, damages, etc.
• Work closely with the Store Manager to understand and ensure that all policy and procedures are followed.
• Leverage in-store and digital services to set clear expectations, participate, and follow up on all inventory related activities including but not limited to freight receipt, product placement, markdowns, and mark out of stock (MOOS).
• Leverage in-store and digital services to set clear expectations, participate and follow up on all omni activities in store including but not limited to Charge/Send and Buy Online Pick Up In Store (BOPIS).
• Collects and submits all supply needs to ensure successful operations in all areas of the business.
• Ensure a safe environment for both customers and associates.
• Ensure all equipment is in good operating condition and checked regularly by reporting issues to Store Manager.
• Responsible for ensuring associates are equipped in successfully resolving customer concerns and aware of when to escalate to the Store Manager.
• Support Store Manager with associate timekeeping activities to ensure all store labor deliverables are met. Includes scheduling, forecasting, payroll management, etc.
• Resolve associate relations matters.
• Provides feedback to the Store Manager on associate performance and communicates associate relations issues to Store Manager for follow up.
• Recognize the store team through our company recognition tools.
• Support development of the store team through training, coaching, feedback and motivation.
• Aids in recruiting, interviewing, and onboarding Store Associate candidates.
• Delegates and/or performs all other associate duties within store.

Required Skills

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Ability to move with tempo and hold team accountable to meet time bound expectations.
• Availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
• Ability to spend up to 100% of working time standing or walking around the store.
• Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
• Stoop, kneel, crouch or crawl on a frequent basis.

Experience

• Minimum 2 years management experience.
• Minimum high school graduate or equivalent.
• Some college preferred.