DSW Associate Store Manager

Essential Duties And Responsibilities

• Elevate in-store experience by modeling Customer Experience Leader (CEL) behaviors and coaching associate behaviors to achieve store goals and Key Performance Indicators (KPI).
• Responds to customer and associate requests or feedback with a high sense of urgency.
• Ensures customers have a positive experience by maintaining DSW store standards.
• Completes all tasks related to daily open/close including store cleaning, recovery and maintenance standards.
• Review and communicate action plan to ensure all tasks are completed throughout the day/week/month.
• Improve metric-based goals by reviewing, understanding and clearly communicating daily/weekly/monthly progress.
• Increase sales by leveraging inventory reports to maximize productivity and merchandise presentations on the sales floor.
• Ensures execution of processes related to audits, donations, transfers, mismates, damages, etc.
• Work closely with the Store Manager to understand and ensure that all policy and procedures are followed.
• Leverage in-store and digital services to bring the power of shoes to life.
• Sets clear expectations, participates, and follows up on all inventory related activities including but not limited to freight receipt, product placement, markdowns, and mark out of stock (MOOS).
• Sets clear expectations, participates and follows up on all omni activities in store including but not limited to Charge/Send and Buy Online Pick Up In Store (BOPIS).
• Collects and submits all supply needs to ensure successful operations in all areas of the business.
• Ensure a safe environment for both customers and associates.
• Ensure all equipment is in good operating condition and checked regularly by reporting issues to Store Manager.
• Responsible for ensuring associates are equipped in successfully resolving customer concerns and aware of when to escalate to the Store Manager.
• Support Store Manager with associate timekeeping activities to ensure all store labor deliverables are met. Includes scheduling, forecasting, payroll management, etc.
• Resolve associate relations matters.
• Provide feedback to the Store Manager on associate performance and communicate associate relations issues to Store Manager for follow up.
• Recognize the store team through our company recognition tools.
• Support development of the store team through training, coaching, feedback and motivation.
• Aid in recruiting, interviewing, and onboarding Store Associate candidates.
• Delegate and/or perform all other associate duties within store.
• Perform other duties as assigned by the Store Manager and/or Co-Manager.

Required Skills

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Ability to move with tempo and hold team accountable to meet time bound expectations.
• Availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator,).
• Able to lift up to a maximum of 50 pounds on an occasional to frequent basis.
• Able to stoop, kneel, crouch or crawl on a frequent basis.

Experience

• Minimum 2 years management experience.
• Minimum high school graduate or equivalent.
• Some college preferred.