DSP Supervisor (AC) - $2,500 Sign-On Bonus

Location

Poughkeepsie, NY

Compensation

Salary: $63,853.00 annually

Sign‑On Bonus: $2,500 (payable according to agency policy)

Schedule

40 hours per week, flexible with on‑call responsibilities.

Overview of Primary Responsibilities

Direct Support Professional Supervisors work as part of an interdisciplinary team (clinical staff, nurses, families, advocates, etc.) providing services to adults with intellectual/developmental disabilities. Under the direction of an Assistant Director/Program Director/Regional Program Director, they oversee and direct services that enrich the lives of individuals, ensuring compliance with state and OPWDD regulations and agency policies.

Primary Functions

• Supervises and works alongside Direct Support Professionals in a residential setting supporting individuals with varying diagnoses.
• Collaborates with Human Resources and DSP Administrators to promote staff recruitment, selection, hiring, retention, training and professional development.
• Tracks direct‑care staff’s training due dates to ensure compliance with no lapse.
• Completes staff performance agreements aligned with Core Competencies.
• Provides performance feedback and initiates progressive discipline as needed.
• Creates, reviews and ensures implementation of service plans.
• Ensures high‑quality rehabilitative services and person‑centered activities are planned and conducted in accordance with service plans.
• Meets with each individual’s circle of support to address programming needs and resolve concerns.
• Ensures program operates efficiently and within budget specifications.
• Ensures staff complete documentation thoroughly and timely to maximize billing.
• Maintains safety of all individuals and team members.
• Oversees routine maintenance and cleaning of vehicles and physical plant, following through to resolution.
• Coordinates and leads program operations to achieve quality of care, efficiency, and regulatory compliance.
• Reports and resolves incidents and compliance issues promptly, ensuring direct reports do the same.
• Maintains up‑to‑date individual charts and ensures proper scanning and filing of documents.
• Inspires and promotes customer satisfaction.
• Participates in the agency’s on‑call rotation and responds to individual and program emergencies as needed.
• Completes program staffing schedule and ensures appropriate coverage.
• Utilizes technology to review and approve staff timesheets.
• Organizes, multitasks, and prioritizes duties efficiently.
• Provides personalized interactions with individuals to ensure high‑quality services.
• Acts professionally and visionary, communicates effectively, completes training programs, trains others as required, and attends departmental, agency, and community meetings.
• Maintains a valid, unrestricted, insurable driver’s license.
• Performs other duties as needed or assigned.

Qualifications and Attributes

• Demonstrate all skills and attributes outlined in the NYS DSP Core Competencies.
• Ability to work in a diverse and inclusive environment with individuals of various abilities.
• Complete all mandatory trainings within the first 90 days and maintain recertifications ongoing.
• Professionally and effectively communicate both verbally and in writing.
• Understand regulations and document services in real‑time using electronic technology.
• Ability to multitask and prioritize job responsibilities.
• Respond timely and effectively to emergency and crisis situations.
• Proactively identify, report, and resolve safety/medical concerns as they arise.
• Ability to accurately count money and complete basic math and banking transactions.
• Complete training to become an approved medication administration professional (AMAP) and maintain certification without lapse.
• Participate in team meetings and service‑plan meetings as necessary.
• Ensure service plans are written in a timely, accurate manner following life‑plan meetings.
• Provide person‑centered, culturally competent services, including celebration of holidays and attendance at religious services.
• Provide continuous care and maintain approved staffing ratios at all times, including weekends and holidays.
• Provide on‑call coverage for the primary site and a cluster of sites as assigned.
• Provide leadership and mentorship to a team of DSPs working in a residential setting.
• Ability to access reliable transportation.
• Maintain a valid, unrestricted, insurable driver’s license.
• Bilingual English and Spanish speaking is a plus.
• Fluent in American Sign Language is a plus.

Education and Experience

• Bachelor’s degree with one‑year experience in the field and at least six months’ supervisory experience in the field.
• Associate’s degree with two years’ experience in the field and at least one‑year supervisory experience in any field.
• At least five years’ experience in the field and at least two years’ supervisory experience in any field.
• Internal candidate with at least four years’ experience in the field.