DSI Inside Sales - Lakeland, FL
Drillers Service, Inc (DSI) is part of the largest national wholesaler (a division of Headwater Companies) in the United States, specializing in water equipment components for the residential, commercial, and irrigation systems installed by professional contractors. We are known in our local markets for quality service, long-term quality people, and representing only the top manufacturers in the industry. Headwater Companies is a division of Franklin Electric, a publicly-traded company on the NASDAQ stock exchange under the symbol FELE.
About the role
Responsible for implementing sales initiatives and strategies for an assigned group of customers or market category. Drives demand for company products and services by providing broad support to customers that includes professional-level assistance with purchases, information, and training on product offerings and functionality.
Responsibilities
- Provides professional-level support to customers on product information related to functionality, performance, and price
- Collects information and feedback from the customer related to requirements, concerns, and/or complaints
- Manages the order process in a professional manner
- Recommends products and services that effectively meet customer needs
- Assists customers and other sales professionals with pricing requests
- Provides accurate information for documenting customer orders
- Applies advanced-level product knowledge to assist customers
- Accurately processes payments for purchases
- Processes returns, including completing appropriate paperwork, exchanging merchandise, and generating credit receipts as needed
- Greets incoming customers in a professional and timely manner
- Answers incoming sales calls via telephone, written inquiries, and facsimile requests
- Understands and supports established sales policies and procedures to provide proper and effective treatment to customers
- Pulls orders, moves inventory, and receives orders from vendors, including loading and off-loading inventory
Requirements
- Knowledge of plumbing, well drilling, wastewater, and water filtration a plus
- Must be able to operate a forklift
- Lift up to 50 pounds
- Assist in warehouse duties as needed
Pay
From $20.00 per hour
Schedule
Full-time