DSHS ESA Social Service Specialist 2

About the role

The Economic Services Administration (ESA), Community Services Division (CSD), is seeking a Social Service Specialist 2 to join our Supplemental Security Income Facilitator team, to work at the Spokane Maple Community Services Office. In this position, you’ll help individuals who face significant barriers gather the documentation needed for their federal Supplemental Security Income (SSI) applications and appeals.

Responsibilities

• Assist individuals receiving TANF or Aged, Blind, and Disabled (ABD) benefits in completing SSI application and appeal packets.
• Conduct psychosocial assessments to understand each person’s medical, social, vocational, cultural, educational, and psychological history.
• Gather, review, and interpret medical information to understand diagnoses, prognosis, and functional limits relevant to the SSI claim.
• Serve as a liaison with SSA, Disability Determination Services, medical providers, attorneys, and social service partners to support the SSI determination process.
• Track all SSI facilitation steps and ensure required deadlines—particularly appeal timelines—are met.
• Document all case actions and client interactions in multiple electronic systems, including ICMS, eJAS, Barcode, and ACES.
• Participate in home or alternate-site visits when a client cannot come to the office due to physical, cognitive, or behavioral barriers.
• Monitor SSI-related outcomes and run reports for local, regional, and statewide use.
• Facilitate transitions to other federal medical programs as appropriate.
• Cross-train in ABD/TANF policies to ensure accurate referrals, documentation, and program awareness.
• Provide referrals to community resources and supports.
• Review invoices to ensure charges for referred evaluations and medical evidence are in accordance with State maximums.
• Carry out other duties as assigned.

Qualifications

Professionals that meet the following criteria are encouraged to apply:

• Twelve months of experience as a Social Service Specialist 1 AND completion of the agency’s Social Service Specialist training program.
• A master's degree in social services, human services, behavioral sciences, criminal law/justice, or an allied field, AND one year as a Social Service Specialist 1 or equivalent paid social service experience.
• A two-year master's degree in one of the above fields that included a practicum may be substituted for one year of paid social service experience.
• A bachelor's degree in social services, human services, behavioral sciences, criminal law/justice, or an allied field, AND two years of paid social service experience performing functions equivalent to a Social Service Specialist 1.
• An equivalent combination of education/experience of six or more years.

Employees must successfully complete the formal training course within eighteen months of their appointment. Paid Social Service experience must include assessing risk and safety to children and/or adults and providing direct family-centered practice services.

Skills

We are looking for the following knowledge, skills, and abilities:

• Ability to partner with individuals experiencing homelessness, mental health challenges, or substance use needs, offering grounded, consistent support in a respectful and nonjudgmental way.
• Skill in listening deeply, understanding each person’s circumstances, and using that information to shape assessments, case plans, and participation requirements that support stability and progress.
• Ability to interact with clients, coworkers, medical providers, and community partners with tact, professionalism, and courtesy — even during challenging conversations or emotionally charged moments.
• Capability to interpret medical documentation, determine eligibility pathways, take timely case actions, and make sound decisions in a fast-paced environment with competing demands.
• Comfort using multiple automated systems and applying program manuals, the Washington Administrative Code, and agency and federal procedures to ensure accurate, policy-aligned work.
• Skill in navigating change, managing stress, and de-escalating conflict while maintaining focus, empathy and professionalism for the people you support.