DSHS ESA Public Benefits Specialist 4
About the role
As a Case Planning and Support Specialist, you’ll be the go-to expert for clients navigating challenging life circumstances and the public systems designed to support them. This is the perfect role for someone who can read between the lines, build trust quickly, and connect individuals to the right mix of services, at the right time. You’ll assess eligibility for multiple assistance programs, develop tailored case plans, and coordinate with partners across healthcare, housing, employment, and more. Every day is varied. Every decision matters. You’ll need excellent judgment, a strong grasp of policy, and the ability to manage complexity with care. When You Work For DSHS, Your Compassion Shows At Work Every Day, Helping The Lives Of Your Fellow Washingtonians. See Why People Like You Chose Careers With DSHS
Responsibilities
- Conduct detailed interviews to assess eligibility for public assistance, including cash, food, and medical programs.
- Facilitate program orientations and explain benefit pathways clearly and empathetically.
- Design, monitor, and update personalized case plans to address barriers and support employment goals.
- Refer clients to services such as domestic violence support, substance use treatment, mental health counselling, housing, and job training.
- Coordinate with external agencies and service providers to align support plans.
- Review and interpret complex documents—court orders, leases, medical notes—to determine appropriate program fit.
- Authorize and track supportive services such as transportation, childcare, or work clothing.
- Maintain accurate, up