DSHS ESA CSO Operations Analyst

About the role

The Department of Social and Health Services (DSHS), Community Services Division (CSD) is seeking a CSO Operations Analyst (Management Analyst 3) to work at the Mount Vernon and Oak Harbor Community Service Offices. This role involves research, analysis, evaluation, and recommendations for developing and implementing systems and processes that support the operation of these offices. You will provide CSO management with recommended courses of action regarding multidimensional problems, including staffing, facilities, equipment, vehicles, procurement, budget, service delivery, safety protocols, and community outreach. This position is fully onsite with no telework options and includes occasional travel.

Responsibilities

• Analyze performance data, conduct research, develop strategies, and provide consultation to management on CSO performance and desired outcomes.
• Lead small to medium-sized projects impacting multiple programs/departments by coordinating with other divisions, management, staff, community partners, and stakeholders.
• Coordinate and oversee multiple aspects of day-to-day facility use at both the Mount Vernon and Oak Harbor CSOs.
• Serve as the direct liaison with landlords, vendors, contractors, regional business centers, co-located divisions, and agencies regarding maintenance of facilities, grounds, and parking lots.
• Oversee local contract compliance, monitor contractors' work efforts, assess work performed, problem-solve issues, and implement solutions.
• Develop and deliver business processes and procedures training to ensure compliance with operational requirements, such as mandatory fire extinguishers, basic electrical, Narcan, incident reporting, and OSHA training.
• Coordinate space layout for both facilities, make recommendations for space utilization, and manage all facility changes.
• Coordinate and manage community outstation locations, partnerships, and events.
• Identify and explore additional outreach activities by gathering, compiling, and analyzing relevant data, including poverty, homelessness, and workforce development data.
• Assist management in identifying and planning business process changes for short and long-term strategic goals.
• Provide technical assistance related to CSD programs to partners, communities, and stakeholders on assigned projects.
• Supervise support staff.

Requirements

• Ability to conduct presentations or training.
• Ability to create agendas and facilitate meetings.
• Ability to read, understand, and interpret policies and procedures, and properly implement various state and department policies related to the position and duties.
• Ability to use data, technology, and research effectively to assess service delivery gaps and deficiencies, evaluate service/program effectiveness, and outcomes.
• Strong reasoning and complex problem-solving skills.
• Effective oral and written communication skills that professionally represent the local office and division.
• Ability to work effectively with program and operational partners and stakeholders.
• Ability to perform under pressure, manage multiple tasks/projects efficiently, and apply time management skills while being highly organized and detail-oriented.

Qualifications

Professionals with a bachelor's degree in business administration, public administration, law, public health, health administration, or a related field and three years of experience conducting research and analyzing policies, laws, and rules. Experience may substitute year-for-year for the required education.

Prior to hire, a background check including criminal record history may be conducted. Employees driving on state business must have a valid driver's license and liability insurance if using a privately owned vehicle.