Drybar Shops

About the role

We are looking for a receptionist who thrives in a fast-paced, customer service environment. The ideal candidate will promote a professional and brand-appropriate image, setting the tone for a positive shop atmosphere by approaching each day as if hosting a party.

Responsibilities

• Organize and execute shop flow between clients and team members in a positive manner.
• Serve as the subject matter expert in the reservation system; ensure client information is recorded with accuracy and timeliness.
• Optimize and maximize appointments using the reservation system and ensure timely communication to the team.
• Maintain the highest degree of ethics when handling client payments and stylists' tips/commissions.
• Balance the cash drawer at opening, close, and shift changes.
• Maintain clear communication with shop management about overall shop operations.
• Assist with the cleanliness of the shop; be proactive in ensuring the utmost care.
• Assist stylists with their needs to improve efficiency.

Requirements

• 1+ years in a fast-paced, customer service environment.
• Previous experience with point-of-sale systems strongly preferred.
• Previous salon/spa experience preferred but not required.
• High school diploma required.
• Demonstrate strong communication skills, be a self-starter, and have excellent problem-solving skills.
• Ability to multi-task with ease.

Benefits

• Competitive hourly wages beginning at $17.50 per hour plus retail bonuses.
• $100 anniversary gift and referral bonuses.
• Up to $10 for every membership sold.
• Medical, dental, and vision benefits for all employees.
• Access to Wellable and EAP (Employee Assistance Program).
• Complimentary access and discounts to Vidal Sassoon online membership program for continued education.
• Opportunities for promotion from within.
• Free blowouts for all employees.

Pay

Starting at $17.50 per hour, plus retail bonuses, referral bonuses, and up to $10 for every membership sold.