Drug Screen Coordinator

Position Overview

The Drug Screen Coordinator is responsible for performing drug screen collections and supporting daily administrative and account coordination responsibilities. This position ensures collections are completed accurately and in accordance with applicable procedures, maintains complete and timely documentation, enters and tracks information in the appropriate systems, and supports the client, employees, laboratories, clinics, and internal team members through responsive communication and follow-up.

Essential Functions

• Perform drug screen collections in accordance with company procedures, client requirements, laboratory instructions, chain-of-custody requirements, and applicable regulatory standards
• Verify donor information, complete required collection forms, prepare specimens for shipment or processing, and maintain accurate collection documentation
• Enter, update, and maintain accurate information in applicable systems, portals, databases, spreadsheets, and client records
• Maintain organized electronic and paper files, scan and upload documents, verify records for completeness, and support reporting or tracking needs as assigned
• Monitor drug screen activity, pending results, missing documentation, expired authorizations, and other open items that require follow-up
• Communicate with the client, clinics, laboratories, vendors, employees, and internal team members to answer questions, obtain missing information, resolve discrepancies, and support timely completion of services
• Aid with account representative responsibilities, including service coordination, client follow-up, issue tracking, documentation review, and escalation of concerns when needed
• Maintain supplies and materials needed for drug screen collection and administrative support functions
• Participate in required meetings and training and perform other job-related duties as assigned consistent with the scope of the position

Position Qualifications

• Bilingual (English & Spanish) candidate preferred
• High school diploma or equivalent
• Drug screen collector training preferred but not required
• One to three years of related experience in drug screen collection, occupational health support, account coordination, customer service, data entry, or healthcare administration preferred
• Proficiency with Microsoft Office applications required; intermediate to advanced Microsoft Excel skills preferred

Pre-Employment Requirements

• Ability to meet applicable client-site access and credentialing requirements
• Ability to meet company and client requirements applicable to assigned drug screen collection, administrative, and account support responsibilities

Benefits

• Medical, Dental, and Vision insurance
• Long-term disability and short-term disability benefits
• Employer paid life insurance
• 401(k) plans (traditional & ROTH) with employer match
• Six Paid Holidays
• Paid Vacation and Sick Leave
• Mental health support and resources
• Health Savings Account (with employer contribution)