Drug Proctor PMs

About the Company

Novir is an emerging diagnostic biotechnology company with an unmatched team of professionals and trusted partners delivering smart, fast and flexible testing solutions supported by reliable, cost-effective screening products and best-in-class technology.

Our Values include: Care for Tomorrow, Delight our Customers, Be Bold – Say It, Bring Your Best Self, and Innovate Relentlessly.

About This Role

We’re looking for a Drug Test Proctor to join our innovative growing team. In this role, you will be proctoring oral saliva-based drug screen tests in a virtual testing session. To be successful in this role, the ideal candidate will be a strong communicator, a tech savvy problem solver and a highly professional individual.

Current Scheduling Needs: Monday through Friday 3:00 PM to 9:00 PM. This position is based onsite at Novir Headquarters in Milwaukee's 3rd Ward.

Key Qualifications

• 2+ years in a customer facing role, preferably providing remote customer service or support
• Strong technical acumen, at least 2+years' experience using video programs such as Zoom or Microsoft Teams
• Excellent verbal communication skills and strong attention to detail
• Bilingual in English/Spanish a plus
• Strong sense of confidentiality and professionalism
• Tech savvy problem solver who can multi-task to solve a variety of issues quickly
• Flexible schedule preferred
• Ability to stand long periods of time and lift packages up to 50 lbs when assisting with fulfillment activities

Responsibilities

• Proctoring oral saliva-based drug screen tests in a virtual testing session
• Test kit prepping: assembly, boxing, label printing/cutting
• Special projects and duties as assigned

Schedule

Onsite role at our headquarters in the Third Ward in Milwaukee, WI. Up to 30 hours per week for part time. Opportunity for overtime during expanded hours and peak times. Availability to work a flexible schedule of Monday - Friday and weekend rotation based on business need. Paid on-call opportunities nights and weekends available based on business needs.

Who You Are

You’re A Strong Communicator: You are comfortable communicating with candidates, donors, and internal team members clearly and concisely. You’re Organized: You have strong attention to detail, never miss the little things, and have focused productivity and accuracy. You’re A People Person - Customer service is at the core of everything you do, and you are a great partner both internally and externally.