Drop Ship Operations Specialist

What You’ll Do

• Monitor and manage vendor performance to ensure service levels meet QVC/HSN standards.
• Review reports and performance data to identify trends, set expectations, and determine next steps.
• Work directly with vendors to improve performance, recommend solutions, and confirm actions are completed.
• Investigate delayed or problem orders, identify root causes, and partner with Customer Service when needed.
• Collaborate with Merchandising, Customer Care, Planning, and vendors to keep operations aligned with business goals.
• Communicate vendor, carrier, system, and customer issues to leadership, and escalate concerns when necessary.
• Support vendor and item setup, reporting, and special projects to improve the customer experience and control logistics costs.

What You Bring

• Bachelor’s degree or equivalent business experience
• 3–5 years of experience preferred in eCommerce distribution, transportation, or customer contact operations
• Vendor management experience in an eCommerce environment is strongly preferred

Total Rewards

Our Total Rewards package includes:

• Competitive compensation
• Paid time off
• An employee assistance program
• Parental leave
• Paid volunteer hours
• Absolutely amazing company discounts!

In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

About the Role

The role is remote and job seekers must reside in one of the following states: PA, NJ, or DE to be considered. This role requires you to be on site at our West Chester, PA location as needed.

Benefits

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process.