Drop Installer III

About the role

The Drop Installer III is a senior-level field technician responsible for the installation, maintenance, and troubleshooting of aerial and underground drop connections from the network to customer premises. This role requires advanced technical expertise, the ability to mentor junior installers, and a commitment to safety and customer satisfaction.

Responsibilities

• Install and maintain aerial and underground drop cables for residential and commercial customers.
• Perform splicing, grounding, bonding, and signal testing on coaxial and fiber optic lines.
• Troubleshoot and resolve service issues with minimal supervision.
• Interpret and work from blueprints, technical specifications, and work orders.
• Ensure installations comply with industry standards, codes, and safety regulations.
• Utilize specialized tools and equipment, including signal level meters, OTDRs, and cable locators.
• Document work completed via digital or paper job tickets.
• Maintain and ensure proper inventory of installation materials and tools.
• Serve as a field mentor to Drop Installer I and II team members.
• Communicate professionally with customers to explain installation processes and answer service-related questions.
• Respond to escalated service issues and assist with high-priority projects.
• Other duties as assigned.

Competencies

• Technical Expertise: Advanced knowledge of coaxial, fiber optic, and copper drop installations.
• Problem Solving: Able to diagnose and resolve technical issues quickly and independently.
• Safety Orientation: Strong understanding and adherence to OSHA, NESC, and company safety standards.
• Communication: Clear, professional communication with both customers and team members.
• Attention to Detail: Accurate documentation, measurements, and connections.
• Leadership: Ability to train and guide less experienced installers.
• Physical Capability: Able to lift 75 lbs., climb ladders and poles, and work in various weather conditions.

Required Education and Experience

• High school diploma or equivalent.
• 18 months to 2 years related experience.
• Valid driver's license.

Work Environment

Position may be subject to both inside and outside environmental conditions, noise sufficient to cause the worker to shout. Position may be subject to a variety of physical conditions – proximity to moving mechanical parts, moving vehicles, electric current, working on scaffolding and high places, exposure to high heat or exposure to chemicals. Position may be subject to atmospheric conditions – fumes, odors, dusts, mist, gases or poor ventilation. Position may be subject to close visual acuity to perform activities such as viewing a computer terminal and extensive reading.

Physical Qualifications

• Mobility: Must be able to stoop, kneel, reach, walk, lift, grasp, feel, talk, hear, and perform repetitive motions.
• Hearing: Must be able to hear audible safety alarms.
• Visual Acuity: Must be adequate to perform the above listed tasks in a safe manner and perform activities such as viewing a computer terminal and extensive reading.
• Lifting: Must be able to exert up to 50 pounds of force occasionally and up to 20 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Benefits

• Paid time off and paid holidays
• Comprehensive health plan including medical, dental, vision, life, and short-term disability insurance
• 401(k) plan with employer match