Drop Bury Administrator / Field Operations Coordinator

Summary

Next Solutions is seeking a highly organized and motivated Drop Bury Administrator, Field Operations Coordinator, Dispatch Coordinator, Telecommunications Administrator, and Construction Support Coordinator to support day-to-day field operations in the Novi, Michigan market. This position serves as a critical link between field technicians, customers, and operational leadership by coordinating work orders, scheduling technicians, maintaining project documentation, and ensuring jobs move efficiently from assignment through completion.

Responsibilities

• Cook up and manage daily drop bury work orders
• Schedule technicians and maintain project timelines
• Communicate with customers regarding appointments, project status, and job completion updates
• Track completed work and ensure documentation is accurate and complete
• Enter, update, and maintain job information in company systems
• Aid in reporting, invoicing, and administrative support activities
• Support field technicians by coordinating schedules and helping resolve operational issues
• Monitor work order status and follow up on outstanding items
• Maintain organized project records and supporting documentation
• Partner with leadership to ensure operational efficiency and customer satisfaction
• Aid in field-based drop bury work when operational needs allow

Requirements

• A High School Diploma or GED
• Previous administrative, customer service, dispatch, scheduling, operations, or coordinator experience
• Strong computer skills and proficiency with Microsoft Office or similar business applications
• Exceptional organizational and time-management skills
• Strong verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience supporting field operations, service teams, construction projects, or telecommunications teams
• Valid driver's license preferred
• Reliable transportation
• Willingness to assist with field work when opportunities are available

Qualifications

• Experience working with the following is highly valued: Scheduling software, Work order management systems, Microsoft Office Suite Excel reporting and tracking, Customer service platforms, Dispatch systems, Telecommunications, utility, or construction operations workflows, Administrative support for field service teams

Benefits

• Medical, Dental & Vision Insurance
• Health Savings Account
• Life Insurance & Supplemental Insurance
• Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Employee Discounts Program
• Career growth opportunities within telecommunications operations and field services