DriveUp&Go Supervisor

Key Accountabilities

• Supervise team of Drive Up & Go employees
• Possess strong customer service skills
• Assist E-commerce shoppers with proper substitutions, handling problems and answering customers questions
• Support Store Management in effective management and coaching of Drive Up & Go employees
• Manage shopper productivity, out of stocks, on time tilling and speed of order getting to customers car
• Provide timely reporting and information to Store Management to allow for proactive decision making and continuous process improvement

Skills And Experiences

• Strong customer service skills
• Possess good leadership skills and the ability to influence the work of others
• Must be able to motivate and work through others to achieve desired results
• Possess good communication skills, both verbal and written
• Strong teamwork and interpersonal skills with the ability to communicate effectively with management teams
• Basic computer skills required, basic skills with Microsoft Office Suite (excel, word, and outlook) are highly desirable
• Understand and possess a good understanding of customer satisfaction with an end goal of creating a wonderful experience for the albertsons.com customer
• Ability to stand, walk, bend, stoop, reach and move rapidly for extended periods of time
• Ability to lift and maneuver objects of various dimensions and weights up to approximately fifty pounds
• Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe, and thorough completion of work activities
• Possess ability to concentrate and deal with frequent interruptions
• Willingness to work independently in a fast-paced environment