Driver (Wake County)

About the role

The Driver provides safe, dependable, and respectful transportation for older adults and individuals with intellectual or developmental disabilities, behavioral health needs, or other support needs. This position helps clients reach medical appointments, programs, community activities, errands, and other approved destinations while protecting each person's dignity, comfort, privacy, and safety. The ideal candidate is patient, caring, observant, organized, and consistently reliable.

Responsibilities

• Transport clients safely and on time to approved appointments, programs, activities, errands, and community destinations.
• Treat every client with patience, compassion, dignity, and respect, including individuals who may need additional time, reassurance, redirection, or communication support.
• Follow assigned routes, schedules, written instructions, carerelated transportation guidance, and all company policies.
• Confirm passenger identity, destination, appointment details, pickup instructions, and authorized dropoff arrangements before each trip.
• Assist clients with safe entry into and exit from the vehicle within the employee's training and the client's approved level of support.
• Properly secure seat belts, mobility aids, personal belongings, and other approved equipment before the vehicle moves.
• Maintain appropriate professional boundaries and protect confidential client and company information.
• Observe clients during transportation and promptly report changes in behavior, health, mood, mobility, or safety concerns to the designated supervisor.
• Respond calmly and follow established procedures during delays, emergencies, behavioral incidents, vehicle problems, or unexpected schedule changes.
• Complete trip logs, mileage records, vehicle checklists, incident documentation, and weekly reports accurately and on time.
• Communicate schedule updates, delays, missed appointments, client concerns, and vehicle issues promptly through approved company channels.
• Use Microsoft Outlook for email and scheduling, Microsoft Word for reports and documentation, and Microsoft Excel for logs or tracking sheets.
• Maintain the assigned vehicle in a clean, sanitary, orderly, and smokefree condition and ensure that client information is never left unsecured.
• Perform and document pretrip and posttrip safety checks, including fuel level, tires, lights, mirrors, cleanliness