Driver Supervisor - Farmersville Station, NY

About the Role

Supervise assigned drivers and related activities at an assigned terminal and/or distribution center. Create work schedules for drivers, identify and implement solutions to transportation and distribution challenges, and promote safety, customer service, and operational excellence.

Responsibilities

• Provide daily work direction to professional drivers to ensure safe and efficient operations and meet customer requirements.
• Maintain daily activity assignments of tractors, trailers, trucks, and drivers.
• Monitor daily activity to adjust load assignments, special delivery, or pick-up instructions, and communicate with members, customers, drivers, dispatch, and other DFA transportation or distribution locations.
• Maintain up-to-date copies of routes and manage routing software to increase efficiency, lower costs, and meet customer demands.
• Create employee schedules, approve time, resolve timekeeping issues, monitor overtime, and take actions to meet goals.
• Ensure all daily paperwork associated with each load is properly completed, including trip information, driver vehicle inspection, driver logs, repair/maintenance activity, billing activity, and delivery tickets.
• Prepare and distribute operational reports (KPIs).
• Establish positive working relationships with members or customers to ensure optimal service.
• Hold drivers accountable for professional interactions and courteous service.
• Work closely with fleet maintenance to ensure assigned equipment is properly maintained.
• Train and coach drivers on proper procedures for all activities, including equipment and machinery.
• Conduct investigations and corrective actions for employee accidents and safety concerns.
• Work with human resources on driver counseling, disciplinary actions, recruitment, behavior improvement, and training programs.
• Communicate with supervisors, employees, and customers to promote and improve transportation department functions.
• Be available to respond to emergencies or unexpected operational requirements, including nights, weekends, or holidays.

Qualifications

• High School Diploma or equivalent.
• 2 to 5 years of distribution, logistics, and/or transportation experience, including demonstrated leadership attributes, team lead experience, or supervisory experience.

Licenses and Certifications

• Class A commercial driver’s license in state of residence.
• Tanker endorsement (or ability to obtain within 30 days of employment).
• Doubles or triples endorsement (as required).
• State-issued milk sampler/hauler license (as required).
• Current medical card.

Knowledge, Skills, and Abilities

• Knowledge of dairy industry production practices, processes, regulations, and equipment.
• Understanding of distribution and transportation practices.
• Solid understanding of DOT transportation regulations.
• Knowledge of industry policies (PMO, OSHA, SQF, GMP).
• Familiarity with geographic area (pick-up and delivery area).
• Knowledge of supervision, training, and personnel management principles.
• Leadership, coaching, and team-building skills.
• Proficiency in Microsoft Word, Excel, routing software, telematics, and handhelds.
• Strong communication, problem-solving, and organizational skills.
• Ability to handle conflict with tact and professionalism.
• Fluency in English (reading, writing, speaking).

Pay

$85,000 - $95,000 / year