Driver's License Examiner (part-time)

Agency: Service Oklahoma (SOK). Mission: to ease the stress in navigating government services by providing a best-in-class customer experience for driver license and motor vehicle services.

Pay

The hourly rate for this part-time position is $19.06. Hours are limited to a maximum of 24 per work week and 999 per year. Selected candidates may be required to work Saturdays based on agency needs.

About the role

Driver’s License Examiners (DLEs) serve as a first line of homeland security for the State of Oklahoma. They conduct driver’s license interviews, examinations (visual, written, and road), and inspections to determine eligibility and qualification for driver’s licenses or state identification cards in compliance with State and Federal regulations.

Responsibilities

• Interview applicants to determine the type of license or identification required; review, inspect, and verify legality of qualifiable documents to confirm identity and eligibility.
• Advise applicants on reasons applications cannot be accepted and procedures to resolve disqualifying issues, including providing expert testimony on medical disqualifications.
• Evaluate medical, physical, or mental information based on state and federal standards; determine requirements for waivers or restrictions to driving privileges; advise on waiver application procedures.
• Conduct in-depth vehicle safety inspections of vehicles, buses, and commercial vehicles used for testing; test operators’ knowledge and ability to safely operate required systems and equipment.
• Administer vision, written, pre-trip, and skills tests; evaluate applicant performance to determine knowledge and ability to safely operate a motor vehicle and comply with laws; advise on areas needing improvement.
• Establish driver’s license records while maintaining confidentiality and security of information in compliance with state and federal laws.
• Assist the Legal Division in gathering evidence for potential legal action on fraudulent applications.
• Respond to inquiries from motor license agents, law enforcement, and the public regarding identity verification, laws, and procedures; recommend changes to driver’s license laws, policies, and procedures.
• Conduct formal and informal interviews and hearings related to driver’s license suspensions, revocations, restrictions, modifications, temporary licenses, and financial responsibility laws.
• Review and analyze accident reports and other information; render final decisions on appropriate actions; issue set-aside or stay orders, modification orders, and temporary licenses.
• Perform other duties as assigned.

Requirements

• Knowledge of state and federal laws regarding driving privileges, physical requirements, exemptions, and issuance of driver’s licenses; types of commercial vehicles, safety equipment, and licensing requirements; interviewing principles and practices.
• Ability to conduct interviews; inspect and evaluate motor vehicles and related equipment; operate all types of motor vehicles; administer written and performance tests; verify authenticity of identification documents; communicate effectively; operate computers; and touch type.
• Possession and maintenance of a valid Oklahoma Driver License.
• Willingness to work flexible hours, including early or late shifts, weekends, and occasional overtime based on agency needs.
• Willingness to travel occasionally; reliable transportation may be required for local travel.
• Ability to stand up to eight hours a day and lift 10-50 pounds regularly, with assistance as needed.

Qualifications

The preferred minimum qualifications for this position are:

• A Bachelor’s Degree in any field, or
• Four (4) years of technical clerical office work, or
• An equivalent combination of education and experience.

Preference may be given to candidates who have:

• Previous customer service experience.
• Familiarity with DMV processes and procedures.
• Proficiency in typing at least 50 words per minute with minimal errors.

Work Environment

This position works in a storefront setting with a large percentage of the workday spent on the store floor. The noise level is usually mild but depends on customer traffic. The work location may vary based on agency needs.