DRIVER'S LICENSE EXAMINER - 09152026-81031

Location: Springfield, TN – Department of Safety and Homeland Security, Driver License District 3North, Robertson County.

Job type: Full‑Time.

Overview

An employee in this class performs driver’s license examination work of average difficulty involving the determination of applicant’s eligibility for services, including but not limited to license renewal, replacement, license testing and handgun permits, the administration of vision, written, and road‑skills tests to driver’s license applicants, and the collection and processing of application data and fees. This classification differs from a Driver Services Branch Manager, who supervises all employees of this classification at a Driver Services Center.

Responsibilities

• Explains state laws, licensing requirements, and Department of Safety and Homeland Security rules and regulations regarding driver’s license policies and procedures to the public.
• Answers questions regarding office hours, location, fee amounts, and the application process.
• Collects appropriate fees and identifying documents (e.g., Social Security card, proof of residence, current driver’s license, USDOT medical card) and verifies their legitimacy.
• Accesses applicant test files and approves applicants for appropriate testing procedures.
• Counts and records registers’ cash‑on‑hand at the beginning and end of work shifts, prints daily receipt reports, and identifies discrepancies between receipt reports and cash on hand.
• Calculates daily office revenue by aggregating all register revenues, reconciles daily office revenue by comparing daily reports to INFOPAC reports, prepares bank deposits, and transports deposits to banks.
• Instructs applicants on completing forms and test‑taking procedures; administers vision screenings, written tests, and road‑skills tests in accordance with Tennessee guidelines; photographs applicants using a digitized camera.
• Advises applicants of results, explains steps required for retaking tests if standards are not met, and records outcomes in the computer database.
• Inspects motor vehicle functioning (lights, brakes, turn signals, etc.) to determine if the vehicle is safe to operate.
• Determines adherence to road safety rules, regulations, and laws by observing applicants’ vehicle maneuvering and compliance with traffic signs, lights, and right‑of‑way requirements.
• Updates operational records or licensing information and enters biographical data into the License Information System for Tennessee (LIST); compares applicant information in the database with data on the written application to ensure accuracy.
• Reviews applicant information with the applicant to ensure all details are correct.
• May handle complex projects, address customer inquiries, process immigration cases and accommodations for applicants who need special assistance.
• May also assist with audits, reports, ordering equipment or supplies.

Qualifications

• Education equivalent to graduation from a standard high school.
• Complete a background clearance application, including release of all criminal‑history records and a fingerprint‑based and name‑based criminal history records check.
• Never have been convicted or found not guilty by reason of insanity in a civilian or military jurisdiction of any permanent disqualifying criminal offense listed in 49 CFR 1572.103(a).
• Never have been convicted or found not guilty by reason of insanity in a civilian or military jurisdiction within the 7 years preceding the date of application of any interim disqualifying criminal offense listed in 49 CFR 1572.103(b).
• Not have been released from incarceration within the 5 years preceding the date of application for any interim disqualifying criminal offense listed in 49 CFR 1572.103(b).
• Not be under a warrant for a felony listed in 49 CFR 1572.103(a) or 49 CFR 1572.103(b).
• Possess a valid motor vehicle operator’s license or be able to obtain one prior to appointment.

Competencies

• Customer Focus
• Being Resilient
• Instills Trust
• Interpersonal Savvy
• Customer Focus Knowledge
• Clerical Customer and Personal Service
• English Language
• Public Safety and Security
• Transportation Skills
• Active Learning and Listening
• Critical Thinking
• Instructing
• Service Orientation
• Speaking Abilities
• Deductive Reasoning
• Written Comprehension
• Speech Recognition
• Mathematical Reasoning
• Reaction Time
• Tools & Equipment
• Computerized Cashier System
• Standard Office Equipment
• Digital Camera
• Motor Vehicles
• Computer Testing System

Pay

Monthly salary range: $2,896.00 – $4,331.00

Annual salary range: $34,752.00 – $51,972.00