DRIVER'S LICENSE EXAMINER - 08172026-80160

Location: Nashville, TN – Driver License District 3 North, Department of Safety & Homeland Security

About the role

An employee in this class performs driver's license examination work of average difficulty, including determining applicant eligibility for services such as license renewal, replacement, testing, and handgun permits. Responsibilities include administering vision, written, and road skills tests, collecting and processing application data and fees, and providing information to the public about licensing policies and procedures.

Responsibilities

• Explains state laws, licensing requirements, and Department of Safety and Homeland Security rules and regulations to the public.
• Answers questions about office hours, location, fees, and the application process.
• Collects fees and verifying identifying documents (e.g., social security card, proof of residence, current driver’s license, USDOT medical card).
• Accesses applicant test files and approves applicants for appropriate testing procedures.
• Counts and records cash-on-hand at the beginning and end of shifts, prints daily receipt reports, and identifies discrepancies.
• Calculates and reconciles daily office revenue by comparing reports to INFOPAC.
• Prepares and transports bank deposits.
• Instructs applicants on completing forms and test-taking procedures.
• Administers vision screenings, written tests, and road skills tests in accordance with state guidelines.
• Photographs applicants using a digitized camera and records results in the computer database.
• Advises applicants of test results and explains retesting procedures if needed.
• Inspects motor vehicles for safety (e.g., lights, brakes, turn signals).
• Observes applicants’ driving abilities to ensure adherence to road safety rules and regulations.
• Updates operational records and enters biographical data into the License Information System for Tennessee (LIST).
• Reviews applicant information for accuracy and ensures all data is correct.
• May handle complex projects, customer inquiries, immigration cases, and accommodations for applicants needing special assistance.
• May assist with audits, reports, and ordering equipment or supplies.

Requirements

• Education equivalent to graduation from a standard high school.
• Must complete a background clearance application, including a fingerprint-based and name-based criminal history records check.
• Must never have been convicted or found not guilty by reason of insanity of any Permanent disqualifying criminal offense listed in 49 CFR § 1572.103(a).
• Must never have been convicted or found not guilty by reason of insanity within the 7 years preceding the application date of any Interim disqualifying criminal offense listed in 49 CFR § 1572.103(b).
• Must not have been released from incarceration within the 5 years preceding the application date for any Interim disqualifying criminal offense listed in 49 CFR § 1572.103(b).
• Must not be under want or warrant for a felony listed in 49 CFR § 1572.103(a) or (b).
• Must possess a valid motor vehicle operator’s license or be able to obtain one prior to appointment.

Driver Qualifications

• A valid driver’s license.
• For the past five years, the candidate’s driver record must not include: DUI, reckless driving, license suspension for moving violations, or more than 4 moving violations.

Skills

• Customer Focus
• Resilience
• Trust Building
• Interpersonal Savvy
• Clerical Knowledge
• Customer and Personal Service
• English Language Proficiency
• Public Safety and Security
• Transportation Knowledge
• Active Learning and Listening
• Critical Thinking
• Instructing
• Service Orientation
• Speaking
• Deductive Reasoning
• Written Comprehension
• Speech Recognition
• Mathematical Reasoning
• Reaction Time

Tools & Equipment

• Computerized Cashier System
• Standard Office Equipment
• Digital Camera
• Motor Vehicles
• Computer Testing System

Pay

Monthly: $2,896.00 - $4,331.00
Annual: $34,752.00 - $51,972.00

Schedule

Full-Time