Driver's License Clerk - Customer Service Specialist Intermediate

About the role

The Department of Public Safety (DPS) is a diverse, complex agency dedicated to serving communities across the state. DPS has 10 public facing and four support divisions with about 2,400 dedicated employees operating programs statewide that all have one goal: Building a safer Minnesota.

Responsibilities

• Administer prescribed vision screenings, knowledge, and oral tests for motor vehicle operators to ensure only qualified individuals obtain a Minnesota driver’s license.
• Conduct all inside office procedures while driver examiners administer skills tests outside of the office.

Requirements

• Ability to communicate with others and understand information, read, write and respond to customers in fluent English.
• Cashiering and basic math skills in order to collect, count, reconcile and complete daily transactions.
• Ability to provide in-person customer service sufficient to assist working in a high-volume, stressful environment.
• Ability to provide prompt, courteous and accurate information to customers on the phone or in person (fact to fact contact).
• Typing/Keyboarding skills.
• Data entry skills sufficient to enter data onto paper forms and computer entry screens.

Preferred Qualifications

• Face-to-face customer service experience in a business with high volume customer traffic within the last five years.
• Cash handling experience.
• Ability to problem solve while working independently.
• Experience with basic office equipment and Internet.
• Knowledge of a written and spoken second language (e.g., Spanish, Hmong or Somali) and English sufficient to translate messages from one language to the other, while maintaining message content, context, and style.
• Ability to work cooperatively with individuals from diverse backgrounds and underserved communities.

Physical Requirements

• Requires occasionally moving and transporting such articles as file folders and small tools.
• Maintain a stationary position for long periods of time while carrying out job duties.

Additional Requirements

• Successful completion of the following:
• Criminal history
• Reference check
• Credit check
• Fingerprint (EDL)
• US Citizenship check

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Bryan Beyl at bryan.beyl@state.mn.us.