Driver Operations Manager

About the role

The Driver Operations Manager is responsible for owning and improving driver performance within 8Fleet’s Los Angeles market. This role is fully focused on analyzing driver data, identifying performance gaps, and turning insights into concrete actions executed by Ops Coordinators on the ground. You will serve as the connective tissue between driver performance data and the Ops Coordinators who work directly with drivers. This role ensures that what the data says actually shows up in day-to-day conversations, coaching, and execution in the field.

Key Responsibilities

• Driver Performance Analytics & Insights

• Own driver-level performance metrics including utilization, online hours, trip quality, acceptance rates, cancellations, reliability, and safety indicators
• Build, maintain, and improve dashboards and reporting to surface trends and identify underperformance
• Analyze driver behavior and performance patterns to identify root causes and improvement opportunities
• Clearly translate data insights into actionable recommendations for Ops Coordinators

• Execution Through Ops Coordinators

• Partner closely with Ops Coordinators to ensure performance insights are effectively communicated to drivers
• Equip Coordinators with clear talking points, priorities, and follow-ups rooted in data
• Support and reinforce performance conversations through coaching frameworks and escalation paths
• Track execution quality and follow-through to ensure data-driven initiatives actually move metrics

• On-the-Ground Operational Support

• Stay closely connected to day-to-day fleet operations to understand real-world constraints behind the data
• Step in to support operational issues as needed, including driver or vehicle-related problems
• Lead by example with a hands-on approach to problem-solving and execution

• Continuous Improvement & Feedback Loop

• Maintain a continuous improvement mindset by monitoring the impact of performance initiatives and iterating quickly based on results
• Surface insights from Ops Coordinators and drivers to refine analytics, targets, and processes
• Act as a feedback loop between field execution and performance reporting

Requirements

• 2+ years of experience in operations, analytics, logistics, or a similar execution-heavy role
• Strong analytical skills with the ability to interpret data, identify patterns, and drive action
• Experience working with performance metrics, dashboards, and reporting
• Ability to translate data into clear, actionable guidance for frontline teams
• Ownership mentality and bias toward action
• Willingness to roll up your sleeves and support operations as needed
• Strong communication and collaboration skills across analytical and operational teams
• Excellent organization and time management in a fast-paced environment
• Experience with rideshare platforms (Uber, Lyft) or fleet operations is a strong plus