Driver Onboarding and Relations Specialist

Collaborate with Werner drivers to ensure an excellent driver experience from the day they are assigned to a transportation manager. Develop and execute a personalized welcome and onboarding process, providing a single, reliable point of contact for new drivers during their crucial first 30 days.

Responsibilities

• Warm Welcome & Culture Enforcement: Execute the initial onboarding process by welcoming new drivers to the team, promoting a positive and inclusive culture, and ensuring they feel included & supported from day one.
• Liaison & Support: Act as a primary liaison between the driver and other departments to identify and resolve issues, answer questions, and provide assistance via any necessary form of communication.
• Action Planning: Assist in developing action plans with the driver, appropriate departments, and the oversight committee to ensure concerns are fully resolved.
• Follow-Up & Retention: Conduct follow-up calls with every driver after their first 14th & 30th days to assess their experience and assist with any initial challenges. Timely follow-up with any driver or reporting associate referred to another department to ensure needs are met.
• TM Handoff: Provide a warm introduction and verbal handoff to the driver's new Transportation Manager (TM) following a detailed overview of their specific fleet.
• Process Improvement: Assist with new process developments and training initiatives designed to improve the driver experience and increase retention.

Requirements

• Personal Skills: Empathy, helpfulness, de-escalation, positive demeanor, ability to turn negative situations into positive ones.
• Problem Resolution: Excellent listening and quick, logical decision-making skills with a focus on resolving issues at the source.
• Communication: Ability to communicate in a respectful and professional manner with the ability to relate to individuals at all levels.
• Industry Knowledge: Preferred transportation or fleet management experience (specifically within the truckload industry). Ability to quickly acclimate to Werner policies and procedures.
• Technical Skills: Proficiency in office database systems, PC operation, and relevant communication tools.
• Experience: Fleet management, customer service, driver management, and communication is preferred.

Benefits

• Medical, dental, and vision plans
• 401(k) plan
• Stock purchase plan
• Paid time off
• Life insurance
• Disability plans
• Other optional supplemental coverage