Driver Manager - New Orleans LA

Temco Logistics, a proud subsidiary of The Home Depot, is seeking a Driver Manager to join our team and help deliver exceptional service in the final mile for home appliance installation.

About the Role

As a Driver Manager, you will play a critical role in ensuring operational excellence and driver success through proactive engagement, compliance oversight, and performance coaching. This position focuses on safety, customer service, and maintaining Temco’s brand standards in a white-glove delivery environment.

Responsibilities

• Monitor on-road operations and support drivers with calls, exceptions, and issue resolution.
• Prepare manifests, review routing for optimization and DOT compliance, and coordinate changes with the MDO team.
• Train and onboard new customer service staff and drivers.
• Build office and driver schedules and ensure hours adherence.
• Review payroll accuracy and partner with Driver Managers on route adjustments.
• Manage check-in compliance and daily exception processing (MARS, reschedules, cancellations).
• Order office supplies and maintain proper staging of product and paperwork.
• Support inbound/outbound processes in 3PL locations.
• Investigate freight and Sedgewick claims.
• Assess waste/recycling operations and recommend improvements.
• Lead and support drivers daily to ensure readiness and success.
• Monitor performance metrics and coach for improvement.
• Oversee DOT compliance and safety standards for drivers and equipment.
• Conduct on-road observations and Safe Work Habits Assessments.
• Partner with operations to optimize routes and maintain fairness.
• Drive a culture of professionalism and customer satisfaction.

Requirements

• Must obtain and maintain a valid DOT medical card.
• Must pass an MVR screening.
• Home appliance installation or mechanical aptitude; ability to learn the home appliance installation process.
• Transportation operations knowledge (routing, scheduling, DOT & safety compliance).

Skills

• Strong leadership and coaching skills.
• Knowledge of DOT regulations and safety compliance.
• Ability to train and onboard drivers effectively.
• Excellent communication and problem-solving abilities.