Driver Manager - New Orleans LA

About the role

Temco Logistics, a proud subsidiary of The Home Depot, is seeking a Driver Manager to join our team and help us deliver exceptional service in the final mile. This position focuses on safety, customer service, and maintaining Temco’s brand standards in a white-glove delivery environment for Home Appliance Installation.

Requirements

• Home Appliance Installation or mechanical aptitude who can learn the home appliance installation process
• Transportation Operations knowledge (Routing, Scheduling, DOT & Safety Compliance)
• Ability to obtain DOT medical Card and pass an MVR Screening
• Must obtain and maintain a valid DOT medical card

Responsibilities

• Monitor on-road operations and support drivers with calls, exceptions, and issue resolution
• Prepare manifests, review routing for optimization and DOT compliance, and coordinate changes with the MDO team
• Train and onboard new customer service staff
• Build office and driver schedules and ensure hours adherence
• Review payroll accuracy and partner with Driver Managers on route adjustments
• Manage check-in compliance and daily exception processing (MARS, reschedules, cancellations)
• Order office supplies and maintain proper staging of product and paperwork
• Support inbound/outbound processes in 3PL locations
• Investigate freight and Sedgewick claims
• Assess waste/recycling operations and recommend improvements
• Lead and support drivers daily to ensure readiness and success
• Monitor performance metrics and coach for improvement
• Oversee DOT compliance and safety standards for drivers and equipment
• Conduct on-road observations and Safe Work Habits Assessments
• Partner with operations to optimize routes and maintain fairness
• Drive a culture of professionalism and customer satisfaction

Qualifications

• Strong leadership and coaching skills
• Knowledge of DOT regulations and safety compliance
• Ability to train and onboard drivers effectively
• Excellent communication and problem-solving abilities