Driver License Technician Trainee (DRSC)

About the role

The Division of Motor Vehicles (DMV) seeks a passionate individual to lead teams, develop strategic goals, and drive results. Ideal candidates will have a passion for making a difference in Colorado’s lives, experience in customer service, and a strong work ethic.

Responsibilities

• Interact with customers as the primary point of contact.
• Communicate with customers about their needs, eligibility, and ensure compliance.
• Assess the applicant's behavior and source documents and exercise first-line decision-making related to acceptability of source documents, proof of identity, suspected fraud, medical requirements, etc.
• Process computer-generated driver's license, identification documents and hearing requests.
• Administer written, oral, automated testing and grade examinations for all classes of commercial, standard and motorcycle licenses and permits.
• Qualify applicants for a driver's license and Colorado ID card by determining applicant's needs and eligibility.
• Assess authenticity of documentation by comparing applicant's statements with available data.
• Collect and account for money received for all documents issued.

Requirements

This position requires a residency in Colorado at the time of application. Applicants must have a Colorado address and a Colorado State issued Driver's License.

Qualifications

• Must meet one of the following or any combination of experience/education to meet the minimum (MQ) qualifications:
• Option 1: 1 year of experience in a customer service role.
• Option 2: College or university coursework in Business Administration, Accounting, Public Administration, Management, Information Technology, or similar field may substitute for the required experience on a year-for-year basis.

Preferred Qualifications

• State experience in a work environment in which laws, rules, and regulations are put into place.
• Customer service skills utilizing conflict resolution techniques.
• Problem solving skills.
• Demonstrated written communication, computer and data entry skills.
• Prior work in a high stress environment maintaining a professional attitude.
• Collaboration and teamwork skills.
• Prior work in accounting, counting cash, and balancing receipts.
• Driver License Systems Fundamentals (DLF Certification).

Skills

• State experience in a work environment in which laws, rules, and regulations are put into place.
• Customer service skills utilizing conflict resolution techniques.
• Problem solving skills.
• Demonstrated written communication, computer and data entry skills.
• Prior work in a high stress environment maintaining a professional attitude.
• Collaboration and teamwork skills.
• Prior work in accounting, counting cash, and balancing receipts.
• Driver License Systems Fundamentals (DLF Certification).

Benefits

The State of Colorado offers competitive benefits including health insurance, retirement plans, paid time off, and more. Details are available upon request.

Pay

The salary range for this position is $46,000 - $57,000 annually. Salary is determined by experience and education.

Schedule

The position is part-time and reports onsite at the Denver Regional Service Center, located at 1351 5th St. Suite 100, Denver, CO. 80204. May be required to travel and work between multiple Driver License Offices.

Contact Information

Email Address: dor_ohr@state.co.us