Driver License District Manager - Bensalem

About the role

Make an impact by supporting the essential services that millions of residents rely on. The Department of Transportation is seeking a District Manager in Bensalem who is ready to lead people, solve problems, and enhance service quality. This position allows you to direct center operations and help staff deliver outstanding customer service every day. Join a role where strong leadership creates meaningful results.

Responsibilities

• Operational Leadership: Direct supervisory staff in daily Driver License Center operations across the district
• Staff Management: Oversee hiring, training, recognition, and discipline for assigned employees
• Service Oversight: Monitor customer service quality, productivity, wait times, and testing consistency
• Policy Compliance: Ensure adherence to safety, testing, REAL ID, and customer service policies
• Resource Coordination: Secure needed equipment, staffing, and training for all centers
• Facility Monitoring: Inspect centers regularly and address facility issues to maintain safe, clean sites

Qualifications

• Minimum Experience and Training Requirements: Four years of experience obtaining, evaluating, and providing information to the public including one year of supervisory experience over customer service providers; or an equivalent combination of experience and training which includes one year of supervisory experience over customer service providers.
• Special Requirements: This position requires an active Pennsylvania non-commercial Class C Driver’s License or equivalent and twenty-one years of age at the time of application. This position requires no suspensions or revocations of a driver’s license during the five-year period immediately preceding employment.
• Other Requirements: You must meet the PA residency requirement.
• Legal Requirements: A conditional offer of employment will require submission of criminal history reports. This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

Schedule

Full-time employment, 80 hours bi-weekly. Work hours are 8:15 AM to 4:45 PM, Tuesday - Saturday, with a 30-minute lunch. This position may be eligible for alternate work schedule (AWS). Travel extended distances and overnight travel when required. Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Bensalem. The ability to telework is subject to change at any time.

Pay

In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.