Driver Improvement Examiner, G-11 or Driver Improvement Examiner Trainee, G-NS (NY HELPS)

Description Duties

To perform the following duties under direct supervision:

• Review and evaluate court or other legal documents or related material in order to make judgements in the issuance of driver and/or regulated business license suspensions, revocations, cancellations, terminations, approvals, restorations, and/or driving or instructor/examiner credentials.
• Review and subsequently make determinations on applications which reflect a poor driving history, criminal records, or certain physical or mental limitations.
• Initiate case documentation, record retrieval, and prepare written correspondence.
• Carry out in-person or telephone interviews to effectively resolve and process driver improvement and other regulated individual and business cases.
• Implement determinations from Department hearings; use the computer to search records.
• Review and interpret records, enter data and prepare letters.
• May receive and process fees.

Qualifications

Minimum Qualifications To be eligible for the Driver Improvement Examiner, G-11 or Trainee, G-NS (Equated to G-9) position you must meet one of the following conditions as detailed below:

• Driver Improvement Examiner, G-11: Two years of full-time experience in a position involving customer service experience which could include telephone experience in a call center environment, providing information concerning or explaining programs/services, policies and/or procedures; obtaining detailed information from clients; resolving programs OR reconciling accounts; OR two years of full-time experience in a position which could include data entering, application processing, business office experience. Substitution: 30 semester credit hours may substitute for one year of experience, and 60 semester credit hours may substitute for two years of experience
• Driver Improvement Examiner Trainee, G-NS (Equated to G-9): One year of full-time experience in a position involving customer service experience which could include telephone experience in a call center environment, providing information concerning or explaining programs/services, policies and/or procedures; obtaining detailed information from clients; resolving programs OR reconciling accounts; OR, one year of full-time experience in a position which could include data entering, application processing, business office experience. Substitution: 30 semester credit hours may substitute for one year of experience.
• Advanced NY HELPS placement for this title may be possible with proof of professional experience relating to the title being posted and can be discussed at time of interview.
• The transfer cannot be a second consecutive transfer resulting in an advancement of more than two salary grades.
• If you previously served in this title or in a title otherwise transferable to this title, you may be reinstated pursuant to Civil Service Law. If you left state service less than one year ago, the reinstatement request from a state agency will usually be approved by the Department of Civil Service. If you left state service more than one year ago, the reinstatement must also be approved by the Civil Service Commission. All reinstatements must serve a mandatory 52-week probation period.
• This position is eligible for 55b/c designation and candidates with 55b/c eligibility are encouraged to apply. Candidates must meet the minimum qualifications stated above and must submit their current 55b/c eligibility letter along with their application.

Additional Comments Hours of the position will be discussed at the time of interview, including questions regarding Flextime, AWS/Compressed work week and Telecommuting. There are many benefits to working for the DMV! Including: Paid Leave, Paid Holidays, Pension, Health Insurance, Dental & Vision Coverage, Flex Spending, Voluntary 457B Retirement Saving Program, Health Care Spending Account, Tuition Assistance Programs, Public Service Loan Forgiveness Program, Transportation Savings Program, Employee Assistance Programs For additional information about the benefits of being a state employee, visit the Office of Employee Relations website at https://oer.ny.gov/employee-benefit-programs. The Department of Motor Vehicles (DMV) is committed to being a model employer for people with disabilities. DMV’s commitment includes ensuring that the recruitment, application, interviewing and hiring processes are accessible to all job applicants. If you are a job applicant who may need a reasonable accommodation for any part of the application and hiring process, please contact ReasonableAccommodations@dmv.ny.gov DMV is committed to diversity and equal opportunity, and to building a team that represents a variety of backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace, and we encourage all qualified individuals to apply, including people with disabilities or any other protected category under the law. Our goal as an employer is to reflect the diverse identities, experiences and geographies of the communities and customers we serve.