Driver/Bellman

About the Role

The Bellperson/Driver greets and registers guests, provides prompt and courteous service, and ensures the guest has an exceptional stay to meet the hotel’s high standards of quality.

Responsibilities

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions.
• Transport guests to and from the hotel using the designated shuttle/van.
• Assist guests by lifting and carrying guest baggage on and off the shuttle van, to room, or in bell closet as needed.
• Provide information and respond to guest inquiries regarding hotel services, attractions, directions, etc., to maximize guest satisfaction.
• Report any needed repairs and/or service of the shuttle/van.
• Adhere to all company policies and procedures.
• Maintain a neat, clean, and well-groomed appearance (specific standards outlined in team member handbook).
• Assist with maintaining the cleanliness of the lobby, atrium, and other hotel areas when needed.
• Perform any related duties as requested by supervisor/manager.

Requirements

• Valid Driver’s License and good driving record.
• Ability to walk, talk, stand, sit, stoop, and drive.
• Ability to lift, push, and pull 75 lbs. regularly.

Skills

• Outgoing personality.
• Ability to communicate effectively verbally.
• Team player.
• Ability to exceed expectations of guests.
• Customer service focus.

Job Competencies

• Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
• Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
• Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
• Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
• Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
• Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.

Schedule

This is a full-time or part-time position.