Dripping Springs CFT - Cross Functional Rep - Part time

About the role

As a Cross-Functional Representative, you’ll provide general customer service, checking on the front end, and work across multiple departments in packaging, stocking, rotation, production, and sanitation duties.

Responsibilities

• Provides excellent customer service; answers customer questions regarding products and takes orders; assists with product selection
• Uses suggestive selling techniques to meet customer needs and build department sales
• Makes regular product announcements to inform customers
• Works a flexible schedule to accommodate shifts of different departments
• Performs duties in multiple departments, including technical or perishable areas such as bakery, floral, market, deli, cosmetics, drugstore, general merchandise, floral, gas station, produce, seafood, and service
• Performs stocking and replenishment, product returns and rotation, product selection, service support, inventory accuracy, and additional duties across the store in multiple departments
• Builds, stocks, and maintains displays and fixtures
• Assists with inventory control; loads, unloads, and moves product
• Slices, packages, labels, rotates, merchandises, culls, and prices product
• Gains knowledge of multiple departments; applies understanding of processes and policies
• Complies with store and department SOPs, policies, and applicable laws
• For the service cross-functional team, works as a checker when not performing cross-functional duties
• Ensures compliance with departmental and store SOPs for food safety and sanitation
• Properly operates and maintains all equipment
• Cleans and sanitizes sales floor, display cases, prep areas, and equipment

Qualifications

• Must be 18+
• 6+ months of experience in H-E-B store operations (required)

Knowledge, Skills, and Abilities

• Knowledge of computer systems (Symbol, ACR, label machine) (required)
• Customer service and interpersonal skills (required)
• Verbal and written communication and reading skills (required)
• Ability to adapt to performing a wide range of duties across multiple departments (required)
• Ability to work autonomously (required)
• High school diploma or GED or equivalent (required)
• Completion of company orientation and safety training (required)

Physical Demands & Working Conditions

Function in a fast-paced, retail environment, requiring detailed and precise tasks. Work with customers, staying attentive to their needs. Work flexible schedules to accommodate differing department shifts.

Bakery

• Constantly: reach at waist, grasp
• Frequently: stand, walk, reach at shoulder, bend
• Occasionally: sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements, shoulder abduction
• Occasionally exposed to: wet, cold, hot conditions, loud noise
• Ability to lift 50 lbs and manage in excess of 70 lbs

Dairy / Frozen / Grocery / Market

• Constantly: reach at waist, grasp
• Frequently: stand, walk
• Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
• Occasionally exposed to: wet, cold conditions, loud noise

Dairy

• Ability to lift 40 lbs and manage in excess of 85 lbs

Frozen

• Ability to lift 60 lbs and manage in excess of 75 lbs

Grocery

• Ability to lift 50 lbs and manage in excess of 80 lbs

Market

• Ability to lift 40 lbs and manage in excess of 40 lbs

Deli

• Constantly: reach at waist, grasp
• Frequently: stand, walk, stoop
• Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
• Occasionally exposed to: wet, cold, hot conditions, loud noise
• Ability to lift 55 lbs and manage in excess of 65 lbs

Cosmetics / Drugstore / General Merchandise

• Constantly: reach at waist, grasp
• Frequently: stand, walk
• Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
• Occasionally exposed to: wet conditions, loud noise, ambient temperatures

Cosmetics

• Ability to lift 45 lbs and manage in excess of 45 lbs

Drugstore

• Ability to lift 15 lbs and manage in excess of 15 lbs

General Merchandise

• Ability to lift 50 lbs and manage in excess of 45 lbs

Floral

• Constantly: reach at waist, grasp
• Frequently: stand, walk
• Frequently exposed to: cold conditions
• Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
• Occasionally exposed to: wet, cold, hot conditions, loud noise
• Ability to lift 55 lbs and manage in excess of 45 lbs

Gas Station

• Constantly: sit, reach at waist
• Frequently: grasp
• Occasionally: stand, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
• Ability to lift 40 lbs and manage in excess of 40 lbs

Produce

• Constantly: reach overhead, reach at shoulder, reach at waist, pivot, grasp
• Frequently: walk, reach at knee, reach at floor, stoop, squat, twist, push/pull with arms, pinch, perform fine motor movements
• Occasionally: stand, bend, crouch, kneel, stair climb
• Occasionally exposed to: wet, cold, hot conditions, loud noise
• Ability to lift 60 lbs and manage in excess of 75 lbs

Seafood

• Constantly: reach at waist
• Frequently: stand, walk, pivot, push/pull with arms, grasp
• Frequently exposed to: wet and cold
• Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion
• Occasionally exposed to: hot conditions, loud noise, ambient temperatures
• Ability to lift 50 lbs and manage in excess of 25 lbs

Service

• Constantly: stand, walk, reach at waist, grasp
• Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
• Occasionally exposed to: cold, hot, loud noises, ambient temperatures, wet conditions
• Ability to lift 50 lbs and manage in excess of 30 lbs

Shelf Edge

• Constantly: reach at waist, grasp
• Frequently: stand, walk
• Occasionally: sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
• Occasionally exposed to: cold, hot, loud noises, ambient temperatures, wet conditions
• Ability to lift 50 lbs and manage in excess of 65 lbs

Frequency definitions: Constantly (5.5+ hours per 8-hour day); Frequently (2.5–5.5 hours per 8-hour day); Occasionally (0–2.5 hours per 8-hour day). Partners must never lift beyond their own safe lifting limit; if an item is too heavy, break it down or ask for assistance.