DRC Customer Success Intern - OVIP

About the role

This is a place where your military experience and talent will help you thrive. Our culture of inclusion values the skills that veterans bring to our workforce and empowers you to use them to transform the world for the better.

Responsibilities

• Answering inbound customer calls and emails as it pertains to their support renewals.
• Following up on a subset of renewals in varying sized and customers in an assigned manner.
• Educating customers on business practices and any associated contractual implications.
• Ensuring customer awareness and understanding of applicable elements of the Support Portfolio.
• Managing exceptions for customers with issues that may delay or inhibit renewals.
• Identifying and transferring leads to sales reps for new opportunities.
• Accurately forecasting business targets and opportunities in assigned accounts.

Requirements

• US Veteran transitioning from active service or Military Spouse new to corporate experience preferred.

Qualifications

• 2 years proven experience and or BA/BS degree preferred.
• Requires ability to gain acceptance of Others In Complicated Situations.
• Strong Problem-solving Skills.
• Demonstrated Leadership skills.

Skills

• Technical: Demonstrated ability to learn new and often sophisticated business systems quickly and effectively.
• Comprehension of the Oracle sales process/cycle and Business Practice policies.
• Demonstrated proficiency with e-mail, Word, Excel, Internet and sales systems.
• Understands business use of Oracle products, services and future directions.

Pay

Hiring Range in USD from $19.09 - $36.35 per hour; from: $39,700 - $75,600 per year.

Schedule

The position is a full time (40 hours a week) / No overtime / No weekends.