Draws Coordinator

Description Draws Coordinator (Entry-Level) Department: Draws — Merchants Mortgage & Trust Corporation (MMTC) Location: Denver (DTC), CO | Tampa, FL | Schedule: In-office 3 days/week minimum; 5 days/week preferred Status: Full-Time About The Role MMTC is a commercial-purpose-only lender specializing in fix-and-flip, multi-family, and ground-up construction financing. The Draws Department manages construction and rehab loan disbursements across MMTC's portfolio, ensuring accurate, timely fund releases tied to project progress and inspection results. This entry-level role supports the department's core draw processing and borrower-service functions, working alongside inspection review and draw disbursement staff. It's an opportunity to build a foundation in construction loan servicing within a growing department central to the company's Draws Management initiative. Job Responsibilities Process incoming draw requests: intake, documentation review, and data entry into cloud-based loan servicing systemsCommunicate directly with borrowers and contractors by phone and email in a professional, customer service-focused manner regarding draw status, required documentation, and disbursement timingReview and organize draw packages, inspection reports, lien waivers, and related documents (PDF/Adobe Pro, Office 365)Track multiple loans and draw requests simultaneously across a shared queue, prioritizing by deadline and loan statusCoordinate with inspection reviewers and disbursement staff to keep draws moving through the approval pipelineMaintain accurate, audit-ready records within the loan origination/servicing systemEscalate exceptions, delays, or borrower disputes to senior Draws staff as needed Required Skills & Qualifications Basic computer proficiency; comfortable operating in a cloud-based environment across browser- and app-based platforms and multiple OS typesWorking knowledge of Office 365 and Adobe Acrobat ProStrong multi-tasking ability — comfortable managing a high-volume queue of concurrent loan filesExcellent verbal and written communication skills with customer-service orientationMust be available to work in-office as required by management, such as a minimum of 3 days per week (5 preferred)High school diploma or equivalent required; college coursework in finance, business, or a related field a plusPrior experience in mortgage servicing, construction lending, or customer service preferred but not requiredMust be legally authorized to work in the United States.Background check and credit review required as a condition of employment. What Success Looks Like Draws are processed accurately and within department turnaround targetsBorrowers and contractors receive clear, timely, professional communicationDocumentation is complete, well-organized, and audit-readyAble to ramp up on multiple loan files without dropping deadlines Equal Opportunity Employer Benefits Health Care Plan (Medical, Dental & Vision)Retirement Plan (401k, IRA)Life Insurance (Basic, Voluntary & AD&D)Paid Time Off (Vacation, Sick & Public Holidays)Family Leave (Maternity, Paternity)Short Term & Long Term Disability