Drain Technician

About the role

Primarily responsible for performing residential and light commercial drain cleaning and hydro jetting. Light plumbing repairs may also be required.

Responsibilities

• Be on time and alert for assigned shift and work entire shift as scheduled.
• Check in with the client at the beginning and end of each task to make sure they are aware of everything going on throughout the entire visit.
• Obtain client signature prior to completing any work as well as after the work is completed.
• Turn in checks, or cash at the earliest convenience for processing.
• Ensure all materials used for each task are properly inputted into Service Titan.
• Respond to all office communications in a timely manner.
• Check in as needed to ensure office dispatcher and/or field supervisor are aware of your status.
• Secure parts and tools needed throughout the day for various jobs as required.
• Consult field supervisor or dispatcher in times of uncertainty.
• Able to communicate with customers in a clear, confident manner throughout the entire service so that they are aware of what is going on inside their home/business.
• Able to adjust your communications to provide the best customer experience possible.
• Able to create detailed job notes in the customer’s account for future reference.
• Able to both teach and learn by sharing thoughts/experiences with your coworkers in meetings and in one-to-one interaction.
• Willingness to try new ideas and recommend process improvements to your manager with the objective of improving efficiency/effectiveness.
• Maintain a clean and organized workspace both in a customer’s property and your company vehicle.
• Maintain a professional and presentable appearance in accordance with company standards, as this role involves regular interaction with clients, customers, or the public.
• Maintain assigned truck, including gas, checking oil levels, and ensuring regular preventative maintenance is performed. Inform fleet manager of any issues that arise with the vehicle in a timely manner.
• Maintains inventory of parts, supplies, and tools in assigned vehicle needed to perform work.
• Obtain parts, supplies, and tools from inventory or request ordering from Purchasing.

Requirements

• Candidate must have a minimum of 2 years of experience.
• Pass a drug test & background check.
• Must understand English in a competent manner in order to clearly communicate questions, instructions or safety concerns to coworkers and supervisor.
• A valid driver’s license and clean MVR.
• Ability to perform multiple technical tasks to include operating equipment, adhering to safety practices, and planning/managing difficult tasks.
• Local building codes and safety regulations.
• Good mechanical aptitude and problem-solving skills.
• Basic math and measurement skills.
• Able to follow instructions and work well as part of a team.
• Physical fitness and the ability to work in various conditions, including tight spaces, heights and hot and cold temperatures.
• Strong work ethic, reliability, and punctuality.
• Willingness to learn and adapt to new technologies and industry trends.

Benefits

• Pay Range: $70,000-$150,000
• Three Kaiser Medical Plans to select from with a 100% Company Paid Option
• Dental & Vision Insurance
• Voluntary Life Insurance & Accident Coverage options
• Company Paid Short Term Disability, Long Term Disability & Basic Life
• Employee Assistance Programs
• 401K Plan with 4% Company Match
• Paid Vacation & Paid Sick Time
• Bereavement Pay
• Company Paid Gym Membership, Costco Membership & Chiropractic Care
• Company Paid Uniforms Provided
• Tool Account Program
• Weekly Payroll