Jobs · Information Technology · Massachusetts

Drain Tech

Cranney Home Services · Danvers, MA · 2 wk ago
Information Technology$35–$45/hrFull-time
Job Type Full-time Description Build Your Career with Cranney Home Services Great technicians deserve a great place to work. At Cranney Home Services, we’re not just looking for someone to fill a truck — we’re looking for skilled professionals who take pride in their craft, care about their customers, and want to build a long-term career with a company that invests in its people. We’ve built our reputation by putting quality, professionalism, and customer satisfaction first. With a 4.6/5 employee rating and more than 3,000 customer reviews, our success comes from the people who represent Cranney every day. Now, we’re looking for an experienced Drain Technician to join our growing residential service team. If you’re looking for strong earning potential, excellent benefits, a company truck dispatched from home, and a team that genuinely supports your success, this could be the opportunity you’ve been looking for. Benefits We believe great work deserves great compensation. Along with competitive pay, we offer a comprehensive benefits package designed to support you and your family: Earn $35–$45 Per Hour- Based on experience.Healthcare for you and eligible family membersDental Insurance100% Company-Paid Vision InsuranceCompany-Paid Life Insurance401(k) with a 4% Company MatchWellness ReimbursementEmployee Assistance Program (EAP)Flexible Spending Account (FSA)Short-Term & Long-Term DisabilityPaid Time Off (PTO) & Sick TimePaid Major HolidaysEmployee Referral Bonus Work Smarter Company truck stocked with the tools you needDispatch directly from homeResidential service only — NO commercial workCompany-provided uniformsCompany-provided smartphone and tabletProfessional, well-equipped service operation What You'll Do As a Drain Technician, you’ll be the face of Cranney in our customers' homes. You’ll diagnose problems, provide solutions, and deliver an exceptional experience from the moment you arrive. Your Responsibilities Will Include Follow Cranney’s 6-Step Customer Service SystemTroubleshoot and diagnose drain and plumbing issuesIdentify the root cause of problemsPerform drain cleaning using snake machines and drain jettersPerform general drain clearing and repairsClearly explain problems and recommended solutions to customersEducate customers on their plumbing and drain systemsProvide professional, high-quality workmanshipMaintain a clean, professional appearance and work environmentFollow company safety standards and procedures Requirements What We're Looking For We're looking for someone who is confident in their technical abilities and understands that exceptional service is just as important as excellent workmanship. You'll Need 3+ years of drain service experienceJetting experience — requiredPlumbing experience — a plusOSHA 10 certification — a plusStrong customer service skillsExcellent communication skillsAbility to work independentlyStrong troubleshooting and problem-solving skillsValid driver's license and clean driving recordDependability, professionalism, and a positive attitudePride in your work and commitment to doing the job right What Does Success Look Like? At Cranney, we believe expectations should be clear and our technicians should have the opportunity to succeed. Success In This Role Means Completing an average of 4 calls per dayWorking toward a 90% conversion rate goalMeeting daily revenue targetsDelivering exceptional customer experiencesMaintaining high-quality workmanshipMinimizing callbacks through proper diagnosis and quality workDemonstrating professionalism, reliability, and accountabilityBeing a positive and dependable member of the Cranney team Why Cranney? We’re building more than a service company — we’re building a team of professionals who want to be proud of where they work. At Cranney Home Services, your success matters. You’ll have the tools, support, benefits, and leadership needed to grow your career while making a difference for our customers every day. You bring the experience. We’ll provide the opportunity. If you’re ready to take the next step in your career and join a company that values its people, we want to hear from you. Come build your future with Cranney Home Services. Apply today! Cranney Home Services is an equal employment opportunity and affirmative action employer. Salary Description $27-$35 per hr.

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