Dr. Call Mail Operations Pharmacy Technician

About the role

Become a part of our caring community and help us put health first. Bring your unique talents and perspectives to CenterWell and help us bring better healthcare solutions to our members.

Responsibilities

• Interact with members, provide professional advice, and enable positive outcomes
• Work with people at all levels of the industry
• Partner with people who care
• Perform administrative/operational/customer support assignments
• Perform computations
• Resolve or outreach for resolution on prescriptions that are incomplete, invalid, or contain clinical issues preventing the fulfillment of the request
• Solve problems and encourage others in collaborative problem solving
• Communicate with physician offices and hospitals via fax or telephone
• Research and update clarifications and denials on patient profiles
• Make or take phone calls to and from providers, patients, and/or retail pharmacies

Requirements

• Must reside in one of the following states: Texas, Arizona, Florida, or Ohio
• Must have an active Pharmacy Technician License in the state you reside
• Must have 1+ years of experience as a Pharmacy Technician in a retail, mail order, or hospital pharmacy
• Able to solve problems and encourage others in collaborative problem solving
• A positive, proactive attitude, energetic, highly motivated, and a self-starter
• Inbound/outbound call experience in any pharmacy setting
• Strong communication skills both written and verbal
• Great attention to detail
• Able to handle multiple tasks simultaneously
• Work accurately and efficiently while performing repetitive tasks
• Intermediate PC skills

Preferred Qualifications

• High School Diploma or GED
• National Certification, PTCB/CPhT

Work Schedule

Must have the flexibility to work any hours between 8:00am-8:00pm CST. Occasional travel to Humana's offices for training or meetings may be required.

Additional Information

Please make sure you attach your resume to your application (PDF or Word format).

Interview Process

As part of our hiring process for this opportunity, we will be using technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

About Us

• About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality.
• About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional, and social wellness of our patients.

Description of Benefits

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Paid time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance
• Many other opportunities

About Humana

• Equal Opportunity Employer