Doula Navigator / Malama Ambassador - Bilingual

Role Responsibilities

• Conduct outreach, check-ins, and comprehensive assessments to identify and meet patient needs via phone calls, SMS, video calls, or in-person encounters
• Assist patients with appointment setting, office visits, social services application, among other requests
• Coordinate care services and referrals to completion
• Advocate for patient needs by coordinating with health plans, service providers, multi-disciplinary care teams to drive services to completion
• Communicate to empower patient learning
• Utilize evidence-based practices like motivational interviewing, trauma-informed care, and harm reduction to engage with and communicate information to patients towards positive habit change
• Utilize required care management portals for all care coordination and other services provided in a timely manner
• Meet patient caseload targets and prioritize services according to intensity, need, and required follow-up

Requirements

• 1-2 years of experience as a Community Health Worker, Community Doula, Case/Care Manager, Social Worker
• Must be a certified birth doula prior to employment (training, attendance at 3 births, complete CPR training, etc.) and enroll in Health First Colorado Medicaid
• Reliable and responsive to text and calls
• Adaptable and excited to learn new technology - You are comfortable using Google Workspace (Sheets, Docs, Drive), Notion, Slack, Zoom, and want to learn more
• A people's person and a team player - One of our key values is Be the Bridge. You are positive and empathetic serving members/clients and open and honest when providing internal feedback for improvement
• Mission-driven, impact-oriented - You are passionate about health, technology, and Malama's mission to improve maternal health outcomes and close equity gaps
• Deep ties to and lived experience in the communities served
• You are fluent in English (written and verbal) and bilingual in Spanish (written and verbal)

Benefits

$25 per hour starting rate

Approximately 15 hours per week, with the opportunity for additional hours based on business needs

Flexible work hours to suit your needs

Opportunity to contribute to a fast-growing healthcare technology startup

Connection to a statewide network of birth equity advocates, doulas, and community health workers

Training and educational opportunities