Doula Navigator / Malama Ambassador - Bilingual

Role Responsibilities

• Deliver Care Management to Meet Patient Needs - Conduct outreach, check-ins, and comprehensive assessments to identify and meet patient needs via phone calls, SMS, video calls, or in-person encounters; Assist patients with appointment setting, office visits, social services application, among other requests
• Coordinate Care Services and Referrals to Completion - Advocate for patient needs by coordinating with health plans, service providers, multi-disciplinary care teams to drive services to completion
• Communicate to Empower Patient Learning - Utilize evidence-based practices like motivational interviewing, trauma-informed care, and harm reduction to engage with and communicate information to patients towards positive habit change
• Utilize Technology to Document, Track, and Improve Services - Utilize required care management portals for all care coordination and other services provided in a timely manner; meet patient caseload targets and prioritize services according to intensity, need, and required follow-up
• Community Outreach & Relationship Building - Conduct in-person outreach at WIC clinics, FQHC waiting rooms, and CBO program sites across assigned counties, virtual outreach and engagement via social media and other online spaces, help organize or staff monthly pop-up events, baby supply giveaways, community baby showers, and clinic tabling days and identify opportunities for Malama to highlight services at community events hosted by other organizations

Requirements

• 1-2 years of experience as a Community Health Worker, Community Doula, Case/Care Manager, Social Worker
• Must be a certified birth doula prior to employment (training, attendance at 3 births, complete CPR training, etc.) and enroll in TMHP Medicaid
• Reliable and responsive to text and calls
• Adaptable and Excited to learn new technology - You are comfortable using Google Workspace (Sheets, Docs, Drive), Notion, Slack, Zoom, and want to learn more
• A people's person and a team player - One of our key values is Be the Bridge. You are positive and empathetic serving members/clients and open and honest when providing internal feedback for improvement
• Mission-driven, Impact-oriented - You are passionate about health, technology, and Malama's mission to improve maternal health outcomes and close equity gaps
• Deep ties to and lived experience in the communities served
• Ability to travel regularly across assigned counties for partner site visits
• Comfort with engaging with CBOs, following up, and tracking outreach activities
• Prior experience working with Medicaid and/or community-based maternal health programs
• You are fluent in English (written and verbal) and bilingual in Spanish (written and verbal)
• Located in Texas

Benefits

• $25 per hour starting rate
• Flexible work hours to suit your needs
• Opportunity to contribute to a fast-growing healthcare technology startup
• Connection to a statewide network of birth equity advocates, doulas, and community health workers
• Training and educational opportunities

Applications reviewed on a rolling basis - apply early!