Doula Navigator / Community Doula - Bilingual (Louisiana)

Malama leverages technology and people to deliver exceptional care, building novel biometric tracking and patient‑engagement tools that enable skilled Care Managers to provide high‑touch navigation and coordination for pregnant and postpartum mothers. With $9.2 M in funding and a mission to improve pregnancy‑related outcomes for historically underserved groups, Malama is seeking a Community Doula to serve members as Maternity Care Navigators and raise awareness of Malama in local communities.

Responsibilities

• Deliver Care Management to Meet Patient Needs – conduct outreach, check‑ins, and comprehensive assessments via phone, SMS, video calls, or in‑person; assist patients with appointment setting, office visits, social‑services applications, and other requests.
• Coordinate Care Services and Referrals to Completion – advocate for patient needs by coordinating with health plans, service providers, and multidisciplinary care teams to drive services to completion.
• Communicate to Empower Patient Learning – utilize evidence‑based practices such as motivational interviewing, trauma‑informed care, and harm reduction to engage patients and promote positive habit change.
• Utilize Technology to Document, Track, and Improve Services – use required care‑management portals, meet patient caseload targets, and prioritize services according to intensity, need, and required follow‑up.
• Community Outreach & Relationship Building – conduct in‑person outreach at WIC clinics, FQHC waiting rooms, and CBO program sites across assigned counties; perform virtual outreach via social media; help organize or staff monthly pop‑up events, baby‑supply giveaways, community baby showers, and clinic tabling days; identify opportunities for Malama to highlight services at community events hosted by other organizations.

Requirements

• 1–2 years of experience as a Community Health Worker, Community Doula, Case/Care Manager, or Social Worker.
• Certified birth doula prior to employment (training, attendance at three births, complete CPR training, etc.).
• Reliable and responsive to texts and calls.
• Adaptable and excited to learn new technology; comfortable using Google Workspace (Sheets, Docs, Drive), Notion, Slack, Zoom, and eager to learn more.
• People‑person and team player – embodies the “Be the Bridge” value, positive, empathetic, and open/honest when providing internal feedback.
• Mission‑driven and impact‑oriented – passionate about health, technology, and Malama’s goal to improve maternal health outcomes and close equity gaps.
• Deep ties to and lived experience in the communities served.
• Ability to travel regularly across assigned counties for partner site visits.
• Comfortable engaging with CBOs, following up, and tracking outreach activities.
• Prior experience working with Medicaid and/or community‑based maternal health programs.
• Fluent in English (written and verbal) and bilingual in Spanish (written and verbal).

Benefits

• Flexible work hours to suit your needs.
• Opportunity to contribute to a fast‑growing healthcare technology startup.
• Training and educational opportunities.

Pay

$18–23 per hour starting rate

Location

Louisiana (travel across assigned counties for partner site visits).