Doula Navigator / Community Doula - Bilingual (Louisiana)

About the role

Malama leverages technology and people to deliver exceptional care through biometric tracking and patient engagement tools that enable skilled Care Managers to provide high‑touch care navigation and coordination for pregnant and postpartum mothers, improving health outcomes for mom and baby. The company has raised $9.2M in funding and is targeting profitability early this year, with a mission to improve pregnancy‑related outcomes for historically underserved groups. As a Community Doula, you will serve as a Maternity Care Navigator, using Malama’s tools to support members, build local awareness, and bridge providers, community‑based organizations, and patients to ensure seamless execution of care policies and protocols.

Responsibilities

• Deliver Care Management to Meet Patient Needs – conduct outreach, check‑ins, and comprehensive assessments via phone, SMS, video, or in‑person; assist patients with appointment setting, office visits, social services applications, and other requests.
• Coordinate Care Services and Referrals to Completion – advocate for patient needs by coordinating with health plans, service providers, and multidisciplinary care teams to drive services to completion.
• Communicate to Empower Patient Learning – utilize evidence‑based practices such as motivational interviewing, trauma‑informed care, and harm reduction to engage patients and promote positive habit change.
• Utilize Technology to Document, Track, and Improve Services – use required care management portals for all coordination activities; meet patient caseload targets and prioritize services by intensity, need, and follow‑up requirements.
• Community Outreach & Relationship Building – conduct in‑person outreach at WIC clinics, FQHC waiting rooms, and CBO program sites across assigned counties; engage virtually via social media and online spaces; help organize or staff monthly pop‑up events, baby supply giveaways, community baby showers, and clinic tabling days; identify opportunities for Malama to highlight services at community events hosted by other organizations.

Requirements

• 1‑2 years of experience as a Community Health Worker, Community Doula, Case/Care Manager, or Social Worker.
• Must be a certified birth doula prior to employment (training, attendance at 3 births, CPR training, etc.).
• Reliable and responsive to text and calls.
• Adaptable and eager to learn new technology – comfortable with Google Workspace (Sheets, Docs, Drive), Notion, Slack, Zoom.
• People‑person and team player – embody the value “Be the Bridge”: positive, empathetic with members/clients, open and honest when giving internal feedback.
• Mission‑driven and impact‑oriented – passionate about health, technology, and Malama’s mission to improve maternal health outcomes and close equity gaps.
• Deep ties to and lived experience in the communities served.
• Ability to travel regularly across assigned counties for partner site visits.
• Comfort engaging with CBOs, following up, and tracking outreach activities.
• Prior experience working with Medicaid and/or community‑based maternal health programs.
• Fluent in English (written and verbal) and bilingual in Spanish (written and verbal).
• Located in Louisiana.

Benefits

• $18‑23 per hour starting rate.
• Flexible work hours to suit your needs.
• Opportunity to contribute to a fast‑growing healthcare technology startup.
• Training and educational opportunities.