Donor Tech Lead

About the role

This job assumes responsibility for and leads the daily operations of mobile blood bank personnel and processes; and performs quality control, operates computer, and other administrative duties per instruction of Supervisor. Maintains donor/patient/employee confidentiality; assumes responsibility for monitoring and evaluating the effectiveness of work activities; provides leadership and coordinates the resources of the mobile drive to achieve quality customer satisfaction, and will implement policies and procedures required for success. Supervises initiatives to improve processes, maximize efficiency, and serve internal and external customers, and maintain high employee morale.

Responsibilities

• Maintains Clinical Competency (Donor Selection/Phlebotomy, Automated collections, Donor Care).
• Performs Team Leader Role.
• Manages Professional Accountability.
• Exhibits Time Management/Organizational Skills.
• Performs Regulatory Compliance/Safety.
• Maintains Excellent Customer Service.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.

Requirements

• Required - High School diploma or equivalent
• Required - 5 years experience in a healthcare-related field
• Required - Basic Life Support (BLS) from the American Heart Association
• Required - Current Driver's License in the state of practice. Must have an excellent driving record to operate company owned vehicles.

Skills and Abilities

• Computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Proficient with Windows-style applications, various software packages specific to role and keyboard.
• Strong interpersonal skills.
• Able to effectively and professionally work with people from all backgrounds.
• Able to work with and experience working with others plus the aptitude to be cross-trained in several disciplines, the ability to follow written/oral instructions and to follow established policies and procedures.
• Able to and experience in decision making and delegating skills, also engaging employees while delivering service according to standards, take initiative for problem solving.
• Able to work under stress and around normal conditions that exist at blood drives.
• Able to provide leadership to employees within established customer service statistics and make improvement recommendations.
• Able to have successes in achieving customer service excellence.
• Leadership skills and foster an environment of teamwork, professionalism, customer satisfaction, high performance, and mutual respect of others.
• Analytical skills necessary in order to perform calculations, operate donor collection equipment, computers and printers.
• Able to work flexible schedule, such as extended shifts.
• Able to travel throughout and between facilities, and mobile locations.