Donor Relations Specialist - Family First, Inc.

Donor Engagement Specialist Family First | Development Team Location: Tampa, FL (Hybrid) Reports To: Director of Development Employment Type: Full-Time About The Role Family First is looking for a mission-driven Donor Engagement Specialist to join our growing Development team. In this role, the specialist will cultivate and steward a portfolio of base-level donors, helping move supporters toward deeper engagement and increased generosity. This is an excellent opportunity for an early-career professional eager to build meaningful donor relationships, sharpen fundraising skills, and grow in a collaborative nonprofit environment. If one is relational, organized, and passionate about connecting people to a cause, we want to hear from you. Key Responsibilities Donor Engagement Manage a portfolio of base-level donors with a focus on retention and relationship-building. Execute appeals, donor segmentation, and campaign coordination. Conduct proactive, personalized outreach to donors through phone calls, texts, emails, video meetings, and handwritten notes. Research & Analysis Identify new donor prospects and assess upgrade potential within your assigned portfolio. Analyze donor data and reports to monitor retention, reactivation, and giving trends. Collaboration & Events Partner with the Events Team to support donor fundraising events. CRM & Reporting Accurately document all donor interactions and research in HubSpot in a timely manner. Track and report on key performance indicators, including touchpoints, donor upgrades, retention rates, and annual fund revenue growth. Qualifications Bachelor’s degree in nonprofit management, communications, business, or a related field 1–3 years of experience in nonprofit development, donor relations, customer success, or a relationship-focused role Strong interpersonal and communication skills, with the ability to engage and inspire a variety of audiences Excellent written communication skills, including the ability to convey mission, impact, and vision in a compelling way Organized and detail-oriented, with comfort working toward defined metrics and goals Alignment with Family First’s mission and values Experience with HubSpot or a similar CRM platform Familiarity with fundraising strategies, donor stewardship, or moves management Ability to travel occasionally for donor meetings or events