Donor Relations Specialist

About the role

Vitalant is seeking a Donor Relations Specialist dedicated to making a positive difference. As a member of our non-profit organization, you will support Vitalant’s life-saving mission by making a great first impression as the face of Vitalant, providing education on various blood and blood product donation procedures, assisting donors with check-in, and keeping the workflow running smoothly in the center.

Responsibilities

• Assist donor services staff by addressing donor questions and monitoring donor wait times.
• Retain current donors by scheduling their next donation appointment.
• Educate donors on additional collection techniques to optimize donation opportunities.
• Administer customer service and marketing surveys to donors.
• Review and enhance frequent donor programs and collection technologies, such as automated systems, to optimize donation opportunities.

Requirements

• High School Diploma or GED required.
• One year of customer service experience required.

Physical Requirements

This position requires the ability to perform the following (expressed as hours per shift):

• Sitting: 4-6
• Standing: 0-3
• Walking: 0-3
• Lift (40# max): 0-3
• Carry/move (40# max): 0-3
• Push/pull (10# of force max): N/A
• Climbing: N/A
• Bend: 0-3
• Squat: N/A
• Kneel: N/A
• Reaching above shoulders: 0-3
• Reaching waist to shoulder: 0-3
• Reaching knee to waist: 0-3
• Reaching floor to knee: 0-3
• Grasp: 0-3
• Handling: 0-3
• Finger dexterity: 0-3
• Pinch: N/A
• Driving: 5+

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay

Base Pay: $18.75 - $19.75 / Hour

Schedule

• Sun & Mon: 6:30 AM - 3:30 PM
• Tue & Wed: 12:00 PM - 8:00 PM
• Thu: 9:30 AM - 5:30 PM

Benefits

• Medical, dental, and vision insurance
• 401K + 5% company match
• Tuition assistance up to $5k per year
• Free basic life and AD&D insurance
• Free short- and long-term disability insurance
• Paid time off
• Employee Resource Groups
• Recognition and perks

Location: 601 Whitney Ranch Drive Suite D20, Henderson, NV 89014