Donor Relations Coordinator

We need to output HTML fragment with sections for headings: About the role? Actually the posting includes sections: "About CWS", "Purpose", "Responsibilities", "Qualifications", "Benefits". Also maybe "Success Measures"? But we only include sections when there is real specific content. The instructions: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map headings accordingly. The posting has "About CWS" (maybe treat as About the role? Actually "About CWS" is about organization; but we can use "About the role"? The instruction says use those headings as examples, but we can use appropriate headings that match content. Likely we should use headings: About CWS (maybe as About the role?), Purpose, Responsibilities, Qualifications, Benefits. Also maybe "Success Measures" could be a section but not in the list of allowed headings; but we could treat as "Requirements"? Not exactly. Better to stick to allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have content for About the role (maybe "About CWS" and "Purpose" combined?), Responsibilities, Qualifications, Benefits. No explicit Skills section but qualifications include skills. Could combine qualifications and skills? But we have Qualifications section already. We could put skills under Qualifications? But we need to follow instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but suggests using those. Safer to use those exact headings where applicable. Let's map: - About the role: could include "About CWS" and "Purpose". Provide description. - Responsibilities: list bullet points. - Requirements: maybe combine Qualifications and Special Requirements? Actually Qualifications includes education, experience, etc. Could treat as Requirements. - Skills: maybe not needed separately; but we could put skills under Qualifications. However we need to avoid empty sections. If we don't have specific skills list, we could omit Skills. - Benefits: list. Thus output:

About the role

... (combined About CWS and Purpose)

Responsibilities

• ...
...

Requirements

... (Qualifications text)

Benefits

• ...
...

We must preserve all substantive information, not invent or summarize away detail. Need to include all details from About CWS and Purpose paragraphs, responsibilities bullet list, qualifications list, benefits list. We must remove boilerplate: EEO statements, cookie/navigation/legal, duplicated lines, application instructions. The posting includes EEO statement at start: "CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic information, age, disability, or veteran status in employment or in the provision of services." That's boilerplate; remove. Also remove "CWS is a fun and supportive organization, with competitive salary and benefits." maybe part of About CWS? It's not boilerplate but maybe keep? It's part of About CWS description; we can keep. We need to preserve all substantive information: The About CWS paragraph includes mission description; keep. Purpose paragraph: keep. Responsibilities: keep all bullet points. Qualifications: keep all bullet points. Special Requirements: includes Education, Experience etc. Should be part of Requirements. Benefits: keep list. We must not include Pay or Schedule sections because not specified. We must not repeat job title as heading. We must not include Job ID/requisition numbers. We must not include duplicated lines. Now craft HTML. We need to ensure proper nesting:

then

or

• . Let's extract About CWS and Purpose text. About CWS paragraph: "Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster. The CWS local Offices work with refugees and immigrants to provide services to communities in need. We are a highly motivated, mission-driven team eager to create a welcoming place for all neighbors. CWS is a fun and supportive organization, with competitive salary and benefits. About CWS Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children, implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home." Note there is duplication: "About CWS" appears twice; we should combine and not repeat. We'll produce a concise paragraph preserving all info. Purpose paragraph: "The Donor Relations Coordinator supports the growth of CWS’s philanthropic pipeline by providing personalized stewardship, cultivation, and qualification for midlevel donors (generally $750–$2,999 annually and/or high net worth prospects). This role focuses on timely, meaningful, relationship-centered engagement to accelerate giving, strengthen loyalty, and identify donors ready for major or planned gift portfolios. Primary activities will include telephone, email, videos and written communication with donors daily. This position serves as a concierge for midlevel donors, executing intentional touchpoints, documenting donor interactions, and collaborating with gift officers to ensure donors experience exceptional care and impact reporting. The role reflects the best practices of midlevel donor engagement, including curiosity about donors, strong communication skills, and an ability to track and manage a high-volume caseload. The ability to be organized and work with a database will be necessary. This is an opportunity to work with a dynamic group of motivated professionals with a terrific mission and passion." Now Responsibilities list: many bullet points. We'll capture each as
• . Responsibilities bullet points: - Donor Stewardship & Thank You Outreach (approx 700 - 1000 donors) - Current Donor Calls: Initiate a Getting to Know you/Discovery/Stewardship call with all current mid-level donors. - Lapsed Donor Calls: Initiate a Getting to Know you/discovery/Stewardship call with all mid-level donors who have not donated in 11+ months. - Deliver highly personalized calls, emails, and handwritten notes for gifts of $1,000+ and for High Net Worth donors. - Impact reporting: Send follow up “thinking of you impact stories” 4–8 weeks after a gift, sharing how the donor’s support made a difference (by text or email or video message). - Coordinate acknowledgement of bequest intention donors and thank families of realized bequests. - Send holiday cards, birthday cards, seasonal greetings, and other thoughtful personal touches. - Donor Cultivation & Engagement - Conduct regular outreach to donors for: Giving Day, Giving Tuesday, and renewal campaigns, including upgrade or reactivation asks. - Emergency or disaster response opportunities, ensuring donors receive timely invitations to give again, when their interests align with urgent needs. - Share stories of program impact, current needs, and meaningful updates curated from program staff and communications teams. - Work with Sustaining Partners - Lead on recurring donor prospecting, identifying donors who may be strong candidates to convert into recurring givers. - Pipeline Development & Qualification - Monitor donor giving patterns to identify: Individuals giving multiple gifts totaling $3,000+ annually for potential mid‑level or major gift pipelines. - Donors demonstrating high loyalty or high net worth capacity for major gift qualification. - Conduct qualification calls with high-net-worth donors to assess philanthropic interests, communication preferences, and long-term giving potential. - Promptly move qualified donors to the appropriate Major Gift Officer - Planned Giving Support - Follow up with individuals initiating non-cash giving activity in the FreeWill portal, offering stewardship and assistance. - Execute outreach during Make‑A‑Will Month and other planned giving campaigns – sharing Smart Giving Guide etc. - Provide stewardship for existing planned giving donors, including thank‑you calls and impact updates. - Administration, Tracking & Data Management - Maintain accurate, prompt notes and activity tracking in the donor database. - Document donor preferences, philanthropic interests, personal details, and moves management steps along with documenting all donor interactions. - Manage a structured caseload of 400–700 mid‑level donors, segmented by engagement tier, ensuring each receives a personalized journey. - Participate in regular strategy meetings, segment reviews, and performance check-ins. - Success Measures (maybe could be its own section but not in allowed headings; we could incorporate under Responsibilities? But it's separate. However we could treat as part of Responsibilities? The instruction says include a section ONLY when posting has real specific content. Success Measures is specific content. But we don't have a heading for it in allowed list. Could we create a custom heading? The instruction says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but suggests using those. Safer to maybe include Success Measures under Responsibilities? But it's distinct. However we could treat as a separate section with heading "Success Measures" even if not in examples; but risk of deviating. The instruction: "Use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." The "e.g." implies those are examples, not exclusive list. So we can use other headings as long as they are

  . So we can add Success Measures section. Thus include

  Success Measures

  with bullet points. Success Measures bullet points: - Timely and personalized stewardship for all assigned donors. - Increased donor retention and growth in mid‑level giving revenue. - Number of donors qualified and referred to major or planned giving portfolios. - Completion of all scheduled touchpoints and engagement flows. - Positive donor feedback and improved donor satisfaction metrics. - Contribution to strengthening the donor pipeline and advancing CWS’s mission. Now Qualifications: list bullet points. Qualifications bullet points: - Excellent verbal and written communication skills - Ability to communicate with a wide variety of individuals from varying backgrounds - Ability to ask good questions that engage donors and reveal their passions and interests - Ability to think on your feet in conversations - Effective organization and time management skills - Capable of analyzing complex and confidential data - Aptitude to create and work with spreadsheets - Ability to manage multiple tasks and shift priorities as necessary to meet deadlines - Ability to take direction, follow procedures, and ask appropriate questions - Can work independently as well as collaboratively with the Individual Giving Team - Ability to handle stress while operating with a sense of urgency and using good judgment - Ability to convey CWS’s mission and stories of impact in an engaging way. - Curiosity and skill in researching donor backgrounds to inform meaningful engagement. Special Requirements (Education, Experience etc.): - Education: Bachelor's degree or equivalent experience in lieu of degree. - Experience Minimum 3 years of proven experience in fundraising, customer relations, sales, or donor stewardship roles. - Experience with CRM systems, data entry, and tracking donor moves. - Previous employment and/or volunteer experience with a non-profit and/or faith-based organization is useful. - Familiarity with major gift or planned giving concepts. - Experience with disaster response fundraising or donor engagement during urgent campaigns - Demonstrated success in managing donor relationships by phone and email. We can combine Qualifications and Special Requirements under