Donor Recruitment Spec

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Job Summary

The Donor Recruitment Specialist supports the Manager of Donor Recruitment with recruiting activities. Coordinates the details of mobile blood drives. Maintains a donor-friendly, service-oriented atmosphere at facilities and mobile drives. Coordinates mass mailings to current donors using computer resources whenever possible. Supports analytics by creating computer database reports and queries. Creates donor deferral correspondence letters. Supervises front desk clerical activities and staff.

Essential Functions

• Supervises donor center general secretarial/clerical staff and directs the activities of the donor room front desk.
• Coordinates mobile and in-house blood drives with the Mobile Team Manager and Donor Room Team Manager. Ensures adequate staffing on blood drives and timely transport back to the main facility for processing.
• Formats information from mobile drive accounts for monthly reports.
• Maintains Donor Recruitment web page. Registers donors promptly and keeps donor files orderly and confidential. Performs other clerical duties like directing calls, making photocopies, and preparing 45s for invoice payment as needed.
• Ensures needed supplies to operate the Donor Room and Mobile are monitored and kept at an established level.
• Ensures orders are received for collection of product to be shipped; contacts receiving facility as needed.
• Performs special procedures for designated and autologous donations to be shipped to another facility.
• Operationalizes the "total donor experience" by implementing what "makes a difference." Encourages the donor to return thank you notes, snacks, donor education, and appreciation.
• Oversees process of follow-up appreciation notes to all donors (including FTDs) and phone calls to first-time donors.
• Collaborates in the design of T-shirts and other donor appreciation items, coordinates annual donor appreciation banquet.

Key Success Factors

• Excellent communication skills with ability and passion to "sell" idea of blood donation.
• Proven "people" / interpersonal skills.
• Proactive, self-starter personality.
• Knowledge of laboratory regulations, protocols and procedures.
• Statistical and critical thinking abilities.
• Ability to comprehend and communicate instructions.
• Ability to perform laboratory protocols and procedures.
• Skill in the use of computers and related software applications.
• Knowledge of safety and infection control standards.
• Ability to work in a team environment.
• Provides training and opportunities for continuing education.
• Effective leadership and interpersonal skills.

Qualifications

• Education: Bachelor's or 4 years of work experience above the minimum qualification
• Experience: Less than 1 Year of Experience
• Certification/License/Registration: Driver's License (TXDL) – if moving from out of state must obtain valid TX DL within 90 days of hire

Belonging Statement

We believe that all people should feel welcomed, valued and supported.