Donor Recruitment Account Manager - Ashley, PA

About the role

If you are energetic, self-motivated, enjoy working with volunteers and like the fast pace of sales, the American Red Cross has an opportunity for you on our Donor Recruitment team. As a Donor Recruitment Account Manager, you will work with blood drive coordinators and donor groups to achieve blood collection targets for area blood drives. Join our non-profit organization, where your heart and mind go to work, making a positive impact on our community.

Joining the American Red Cross means becoming part of the world’s largest humanitarian network—a movement where success is measured in lives helped and communities strengthened. You’ll grow your career within a mission-driven organization that offers competitive compensation, benefits, and a supportive community that values your life outside of work.

Responsibilities

• Identify, develop, and implement creative strategies to attract, manage, and retain potential blood drive Sponsors and feeder groups to meet monthly, quarterly, and annual collection goals.
• Identify and apply appropriate methods to ensure efficient scheduling of blood drives by assigned Sponsors to meet blood collection goals.
• Provide organizational and operational support to sponsor contacts to ensure achievement of collection operation and annual goals.
• Coordinate activities with collections personnel to ensure a positive Sponsor and donor experience and smooth, efficient operations.
• Schedule and implement education programs for Sponsor contacts, recruitment committees, line volunteers, and volunteer Telerecruiters to assist in meeting collection objectives and comply with ARCBS directives, Code of Federal Regulations, and local operating procedures.
• Develop a working knowledge of the community, its government, demographics, and organizations, and apply that knowledge to servicing Sponsor groups and expanding the blood program.
• Maintain accurate records in the system to provide tracking and statistical data on Sponsor group performance.
• Utilize tools, technology, and strategies provided by the organization to enhance customer service, efficiency, and productivity.

Requirements

• High School diploma or GED (required).
• Bachelor’s degree OR a combination of education and work experience (required).
• 1 year of related experience preferred or equivalent combination of education and related experience.
• Knowledge of group dynamics, direct sales, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.
• Good organizational skills and the ability to handle multiple priorities effectively.
• Excellent oral and written communication skills, including training and presentation skills.
• A current valid driver's license and good driving record.
• May be required to travel to sites throughout the Red Cross organization.

Skills

• Sales experience (preferred).
• Bilingual (Spanish) (preferred).

This role is on-site in Ashley, Pennsylvania.