Donor Notification Clerical Assistant (Onsite)
Monday through Friday, 11:00 AM to 7:30 PM.
About the role
The Clerical Assistant (CA) provides entry-level administrative and customer service support to the Donor Notification Department. This position works within established procedures and responds to routine inquiries, processes program enrollment and donor notification materials, maintains departmental records, and supports communication with donors, Carter BloodCare (CBC) employees, consignees, and Medical Services physicians.
The CA assists with ensuring that information and documentation are handled in a timely, accurate, and confidential manner and refers questions requiring additional review or interpretation to the appropriate departmental team member. The CA exemplifies and champions CBC Core Values and Code of Conduct and adheres to CBC policies and applicable Standard Operating Procedures (SOPs).
To support ongoing development and organizational goals, the CA is required to attend meetings and training sessions, as assigned. This position exercises discretion, maintains an exceptionally high level of confidentiality, uses sound judgment when handling sensitive issues, and complies with HIPAA requirements.
This position may require working varied shifts, extended hours, weekends, and/or overtime to support operational needs. Regular, full-time attendance is required during normal working hours.
Responsibilities
- Provide administrative and customer service support to the Donor Notification Department.
- Respond to routine inquiries and process program enrollment and donor notification materials.
- Maintain departmental records and support communication with donors, CBC employees, consignees, and Medical Services physicians.
- Ensure information and documentation are handled in a timely, accurate, and confidential manner.
- Refer questions requiring additional review or interpretation to the appropriate team member.
- Adhere to CBC policies, Standard Operating Procedures (SOPs), and HIPAA requirements.
- Attend meetings and training sessions as assigned.