Donor Floor Lead

About the role

Ensure donor safety and product integrity through expert oversight and compassionate care. As a Donor Floor Lead, you’ll be responsible for overseeing daily donor floor operations, including plasmapheresis procedures, donor interactions, and equipment functionality. You’ll play a critical role in maintaining compliance, supporting staff, and ensuring a safe and efficient donation experience. This position is ideal for someone with strong phlebotomy skills, leadership capabilities, and a commitment to quality and service.

Responsibilities

• Evaluate vein suitability and monitor donor reactions to ensure safety and comfort.
• Respond promptly and professionally to donor complaints, reactions, or deferrals.
• Educate new donors on specialty programs and ensure a welcoming experience.
• Perform all aspects of plasma collection including donor setup, venipuncture, sample collection, monitoring, and disconnect.
• Ensure procedures are conducted in compliance with SOPs and FDA guidelines.
• Troubleshoot equipment issues within scope of training and document events accurately.
• Prepare equipment through PQ/calibrations and verify maintenance completion.
• Alert management to any equipment risks affecting donor or product safety.
• Review donor records for completeness and accuracy in alignment with cGMP standards.
• Maintain proper DMS computer entries and comments for donor data and exceptions.
• Provide guidance and training to Donor Floor Technicians, Phlebotomists, and other staff.
• Lead by example to promote high levels of customer service and meet production goals.
• Communicate operational updates and improvement opportunities to management.
• Maintain a clean, organized, and well-stocked work environment.
• Verify and update supply lot numbers as needed.

Qualifications

• High school diploma or equivalent required (Phlebotomy Certification required in California).
• Minimum of one year of phlebotomy experience preferred.
• Experience in medical office, healthcare, or plasma/blood collection center preferred.
• Strong interpersonal and communication skills.
• Comfortable working in environments with bloodborne pathogens and cold storage areas.
• Employment eligibility verification will be required at the time of hire.
• This position does not offer visa sponsorship now or in the future.

Benefits

• Health & Wellness – Full medical, dental, and vision coverage
• Financial Security – Life insurance, AD&D, and retirement savings plans
• Work-Life Balance – Paid time off, sick leave, and paid holidays
• Career Growth – Training programs and development opportunities
• Extra Perks – Employee discounts, wellness initiatives, and more!