Donor Floor Lead

About the Role

Ensure donor safety and product integrity through expert oversight and compassionate care. As a Donor Floor Lead, you’ll oversee daily donor floor operations, including plasmapheresis procedures, donor interactions, and equipment functionality. This role maintains compliance, supports staff, and ensures a safe and efficient donation experience. Ideal for someone with strong phlebotomy skills, leadership capabilities, and a commitment to quality and service.

Responsibilities

• Evaluate vein suitability and monitor donor reactions to ensure safety and comfort.
• Respond promptly and professionally to donor complaints, reactions, or deferrals.
• Educate new donors on specialty programs and ensure a welcoming experience.
• Perform all aspects of plasma collection including donor setup, venipuncture, sample collection, monitoring, and disconnect.
• Ensure procedures are conducted in compliance with SOPs and FDA guidelines.
• Troubleshoot equipment issues within scope of training and document events accurately.
• Prepare equipment through PQ/calibrations and verify maintenance completion.
• Alert management to any equipment risks affecting donor or product safety.
• Review donor records for completeness and accuracy in alignment with cGMP standards.
• Maintain proper DMS computer entries and comments for donor data and exceptions.
• Provide guidance and training to Donor Floor Technicians, Phlebotomists, and other staff.
• Lead by example to promote high levels of customer service and meet production goals.
• Communicate operational updates and improvement opportunities to management.
• Maintain a clean, organized, and well-stocked work environment.
• Verify and update supply lot numbers as needed.

Requirements

• High school diploma or equivalent required (Phlebotomy Certification required in California).
• Minimum of one year of phlebotomy experience preferred.
• Experience in medical office, healthcare, or plasma/blood collection center preferred.
• Strong interpersonal and communication skills.
• Comfortable working in environments with bloodborne pathogens and cold storage areas.

Employment eligibility verification will be required at the time of hire. This position does not offer visa sponsorship now or in the future.

Benefits

• Health & Wellness – Full medical, dental, and vision coverage.
• Financial Security – Life insurance, AD&D, and retirement savings plans.
• Work-Life Balance – Paid time off, sick leave, and paid holidays.
• Career Growth – Training programs and development opportunities.
• Extra Perks – Employee discounts, wellness initiatives, and more.