Donor Floor Lead

Job Summary

Ensure donor safety and product integrity through expert oversight and compassionate care.

What you'll do

- Evaluate vein suitability and monitor donor reactions to ensure safety and comfort. - Respond promptly and professionally to donor complaints, reactions, or deferrals. - Educate new donors on specialty programs and ensure a welcoming experience. - Perform all aspects of plasma collection including donor setup, venipuncture, sample collection, monitoring, and disconnect. - Ensure procedures are conducted in compliance with SOPs and FDA guidelines. - Troubleshoot equipment issues within scope of training and document events accurately. - Prepare equipment through PQ/calibrations and verify maintenance completion. - Alert management to any equipment risks affecting donor or product safety. - Review donor records for completeness and accuracy in alignment with cGMP standards. - Maintain proper DMS computer entries and comments for donor data and exceptions. - Provide guidance and training to Donor Floor Technicians, Phlebotomists, and other staff. - Lead by example to promote high levels of customer service and meet production goals. - Communicate operational updates and improvement opportunities to management. - Maintain a clean, organized, and well-stocked work environment. - Verify and update supply lot numbers as needed.

Qualifications and need-to-know

- High school diploma or equivalent required (Phlebotomy Certification required in California). - Minimum of one year of phlebotomy experience preferred. - Experience in medical office, healthcare, or plasma/blood collection center preferred. - Strong interpersonal and communication skills. - Comfortable working in environments with bloodborne pathogens and cold storage areas.